Spanish Call Center Team Leader

5 days ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱60,000 - ₱1,200,000 per year


About the job: Spanish Team Leader (Taguig) | Onsite

Benefits:

  • HMO for Employee and 2 Dependents (On Day 1)
  • Quarterly performance bonus
  • Outstanding career development opportunities
  • 24 Leaves Annually


Education and Other Requirements:

  • Minimum experience of 4 years with customer service in the BPO/BPM industry
  • Bachelor's degree in any course
  • Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz
  • A minimum of 3 years in the role of a team leader MUST HAVE HANDLED A TEAM OF SPANISH-SPEAKING AGENTS DOING VOICE CALLS.
  • Willingness to work in rotational shifts
  • Amenable to working in shifting schedules.
  • Amenable to working ONSITE (BGC Taguig).

Responsibilities:

  • Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management, etc.
  • Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
  • Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
  • Regularly formulate and execute internal and external governance
  • Familiarize the team with the latest process update and changes, team and individual targets
  • Identify process improvement ideas and mentor team members on implementing improvement ideas/Six sigma/lean projects

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