Linguistic Coordinator

2 weeks ago

Pasig, National Capital Region, Philippines Elite WorldGroup Services Inc. Full time ₱450,000 - ₱900,000 per year

Job Description:

Act as the primary liaison for clients, providing seamless communication and relationship management.
Translate client goals into actionable project deliverables and serve as their trusted advisor.
Collaborate closely with the development team; align expectations and keep tasks flowing smoothly.
Maintain strict adherence to project scope; manage and document any change requests.
Develop and share regular project status updates—weekly or as appropriate—with both clients and leadership
Build and maintain project timelines using appropriate tools, and drive projects to meet deadlines
Proactively identify and resolve issues before they escalate to customer support or sales.
Ensure successful project launches with minimal QA revisions.
Maintain internal metrics: clear out non-contact clients weekly; limit escalations to zero or one per quarter.
Support both client-facing and internal web-related initiatives.
Foster collaboration across all teams to meet or exceed client expectations.
Apply industry best practices to propose improvements that elevate client outcomes.

Minimum Qualifications:

Proven experience managing multiple client projects simultaneously
Strong verbal and written communication skills; able to explain technical concepts clearly.
Background in customer support, preferably with at least one year serving clients.
Skilled at juggling priorities and meeting deadlines in a dynamic environment.
Detail-oriented, goal-driven, and adaptable.
Team player with a consistently positive and coachable attitude.

Language Coordinator – Filipino