WW Solutions Operations Lead

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

KEY ROLES & RESPONSIBILITIES:

• Act as the Operations Lead on core function/shift/geography assigned.

• Provide consultations to internal or external teams that require the technical or process or E2E expertise.

• Provide supervisory floor support to operations for any business-related activities & issues. Support the operations manager in all operational aspects of the role.

• Collaborate with other Operations Leads, project managers, and stakeholders to ensure alignment for business objectives/requirements.

• Conduct initial investigation and Root Cause Analysis for the resolution of escalations and operational issues.

• Be the primary escalation contact for the operations managers with the stakeholders, as needed, particularly when there is a large scope and stakeholder management from the operations manager.

• Identify chronic process and system issues and work with Process Analyst for resolution.

• Support governance activities to ensure process adherence and business controls compliance.

• Perform quality audits and metrics tracking for current or new process rollouts.

• Conduct User Acceptance Tests for process changes.

Technical Coach and Process Trainer

• Conduct technical coaching and process mentoring to targeted specialists in the organization.

• Co-develop process training and training materials.

• Conduct on-boarding or refresher process training.

• Support the Operations Manager in the development of the Training Needs Analysis (TNA)

Other Responsibilities

• Execute day-to-day transactions of the prescribed processes according to the standard and global policy and procedures.

• As needed, act as the back-up and overflow support to the operational specialists.

• As needed, act as the back-up to the 1st level Operations manager

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

• Ability to quickly learn and become an expert in different system-driven tasks and flows. Including current hyper-automation systems that can enable increased efficiency.

• Leadership abilities to direct, coach, mentor.

• Must be able to learn processes and system to a great level of detail.

• Must be able to multitask efficiently. Must work well with deadlines and other job stresses.

• Must be proficient in other Microsoft Office applications: Word, PowerPoint, Excel, Visio; knowledge is a plus

• Professional and excellent written and oral communications skills; Individual will need to constantly communicate with international counterparts and internal customers / stakeholders.

• Strong analytical skills using various problem-solving methods and systems necessary.

• Well-developed interpersonal skills. Ability to get along well with diverse personalities; mature-flexible.

• Pays attention to details of areas affecting incoming work and affected by outgoing work product.

• Systematic, strong analytical, organizational, and reasoning abilities.

• High energy level, comfortable performing multifaceted projects in conjunction with normal activities

• Ability to establish credibility and be decisive-but able to recognize and support the organization's preferences and priorities.

• Strong focus on the customer and the operational aspects of the business

• Sound administrative skills.

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:

• BA/BS degree in Business Management, Engineering, Computer Science, IT (Information Technology) or equivalent. Master's degree in business administration a plus.

• A minimum of 2 years operational experience in data analysis/management and the delivery of operations through use of technology solutions including the use of Enterprise Resource Planning solutions.

• Supervisory experience is preferred.

• Experience with transactional operations execution to defined service level agreements and quality.

• Knowledge and experience in finance, business, and economics.

• The individual will be involved in client/stakeholder interactions.

• Background with distribution, planning, and order management processes Sound administrative skills.