E-Commerce Specialist

4 days ago

Valenzuela, Philippines Nexus Ingredients Inc. Full time ₱300,000 - ₱360,000 per year

1. Store Operations and Performance Management

  • Monitor the health and performance metrics of Lazada, Shopee, and Tiktok stores, ensuring compliance with platform policies and achieving store targets.
  • Track and analyze key metrics, such as seller ratings, customer feedback, and sales performance, to identify areas for improvement.

2. Customer Interaction and Response Management

  • Supervise chat response teams to ensure timely and high-quality responses to customer inquiries.
  • Implement processes to improve response rates and maintain customer satisfaction.

3. Claim, Payouts, and Disputes

  • Oversee claims and disputes with the e-commerce platforms, ensuring timely and accurate resolution.
  • Monitor payouts to ensure they align with sales records and promptly address discrepancies.

4. Platform Collaboration and Support

  • Establish and maintain relationships with platform account managers to secure support for store activities and campaigns.
  • Stay updated on platform policies, promotional opportunities, and trends to leverage for store success.

5. Cross-Department Collaboration

  • Coordinate with marketing, operations, and supply chain teams to ensure adequate stock levels, promotional alignment, and smooth order fulfillment.
  • Provide regular updates to the Managing Director and other stakeholders on store performance and key initiatives.

6. Team Management and Development

  • Train and guide the chat response team and other assigned staff to meet performance expectations.
  • Develop and implement processes to improve operational efficiency and customer satisfaction.

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

  • On-site parking
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

  • Ecommerce Account Specialist

    2 weeks ago

    Valenzuela, Philippines Trade Mate Distribution Inc. Full time

    Bachelor’s degree in Marketing, Business Administration, E-commerce, or a related field (preferred but not required). Experience in handling Shopee, Lazada, or TikTok Shop accounts is an advantage. Strong analytical and problem-solving skills with attention to detail. Proficient in Microsoft Excel/Google Sheets for reporting and data analysis. Excellent...

  • VA Training Specialist

    2 weeks ago

    Valenzuela, Philippines TalentPop App Full time

    Join Our Team as a e-Commerce VA Training Specialist! This is your chance to join a winning team and one of the fastest-growing companies in the eCommerce Ecosystem! Job Responsibilities Host training classes via Zoom, discussing topics in the training outline. Train newly hired agents on policies, tools, software, and resources to help them prepare for...

  • Ecommerce Account Specialist

    2 days ago

    Valenzuela, Metro Manila, Philippines Trade Mate Distribution Inc. Full time ₱250,000 - ₱500,000 per year

    Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field (preferred but not required).Experience in handling Shopee, Lazada, or TikTok Shop accounts is an advantage.Strong analytical and problem-solving skills with attention to detail.Proficient in Microsoft Excel/Google Sheets for reporting and data analysis.Excellent...

  • START ASAP

    1 week ago

    Valenzuela, Philippines Caldwell Full time

    TO APPLY, KINDLY CREATE A PROFILE THROUGH THIS LINK: airtable.com/appC0URfp3MR48Oon/shr6YtYMKDXw8SKLy?prefill_Source+of+Lead=Jobslin ALWAYS CHECK YOUR E-MAIL IF YOU RECEIVE A MESSAGE REGARDING WITH THE NEXT PROCESS. THANK YOU! For regular employees, we offer an industry-leading benefits package that includes: Competitive Salary Opportunity for rapid...

  • Customer Operations Specialist

    2 weeks ago

    Valenzuela City, Philippines CDO Foodsphere, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Responsibilities: COACHING AND MENTORING•    Coaches and mentors agency supervisors and coordinators through regular joint fieldwork. IN STORE EXCELLENCEA.   Area Coordinator and Merchandiser Deployment•    Coordinate with Partner Agency regarding immediate deployment of personnel due to absences or AWOLB.   Availability/Assortment•   ...