Customer Service Representative

7 days ago

Manila, National Capital Region, Philippines Somewhere Full time $12,000 - $18,000 per year
We are looking for candidates based in Latin America, South Africa, or the Philippines. Please note that we process only one active application at a time—if you've applied for multiple roles, kindly direct any updates to the team handling your first application. To start processing, submit your resume in English. The final offer will be at the client's discretion and will depend on your interview performance, skills, and experience.

Customer Service Representative

Location: Remote (Philippines preferred, open to LATAM and South Africa)

Schedule: Full-time, 9-5 EST

Compensation: USD 1,000 to 1,500 per month depending on experience

About the company:

An early-stage startup building the future of workspace collaboration. Our team includes our CEO, CTO, BizOps lead, and a lean group of engineers and designers. We work closely with customers across email, WhatsApp, and Slack as they onboard and adopt our product.

We are searching for a full-time Customer Service Representative who can deliver exceptional support, help streamline internal operations, and ensure a smooth experience for every user.

Role Overview

This role focuses primarily on customer support across our core channels. You will respond to user questions, resolve issues quickly, and serve as a reliable first point of contact. You will also support light executive and operational tasks such as email assistance, scheduling, and basic administrative follow-up.

Key Responsibilities

  • Provide timely and high quality customer support through email as the primary channel

  • Support customers on WhatsApp and Slack for selected accounts

  • Troubleshoot product questions and escalate issues to the team when needed

  • Track common support themes and share feedback with our BizOps and engineering teams

  • Assist the CEO, CTO, and BizOps lead with basic administrative tasks such as email drafting, scheduling, and organizational follow-up

  • Support occasional onboarding workflows, including small data uploads or coordination with the part-time VA

  • Maintain accurate records of customer interactions and internal updates

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