4PL Team Leader

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Job Description Summary:

The 4PL Team Leader is responsible for overseeing and managing the 4PL (Fourth-Party Logistics) operations team, ensuring the efficient and effective delivery of logistics services to clients. This role involves coordinating and optimizing the end-to-end supply chain process, managing relationships with multiple service providers, and driving continuous improvement initiatives. The 4PL Team Leader will be a key point of contact for clients, providing strategic logistics solutions and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Team Leadership: Lead, mentor, and develop a team of 4PL agents, ensuring performance targets are met and fostering a positive work environment.

• Operational Management: Oversee day-to-day 4PL operations, including order management, inventory control, transportation coordination, and warehouse management.

• Stakeholder Management: Act as the main point of contact for clients, addressing their needs and ensuring high service levels and customer satisfaction.

• Supplier Management: Manage relationships with third-party logistics providers, negotiate service agreements, and monitor their performance to ensure adherence to KPIs and SLAs.

• Process Optimization: Identify areas for process improvement, implement best practices, and drive efficiency and cost-effectiveness in logistics operations.

• Reporting and Analysis: Analyze data to monitor performance, generate reports, and provide insights on supply chain performance and opportunities for improvement.

• Problem Solving: Quickly resolve operational issues, manage escalations, and develop contingency plans to mitigate risks.

• Compliance and Safety: Ensure that all logistics activities comply with regulatory requirements and company policies, focusing on safety, security, and sustainability.

• Budget Management: Assist in budgeting and forecasting, managing costs within agreed parameters to ensure profitability.

Skills & Competencies:

• Leadership and team management

• Strategic thinking and decision-making

• Negotiation skills

• Analytical and problem-solving skills, with the ability to make data-driven decisions

• Attention to detail and accuracy

• Adaptability and resilience under pressure

• Excellent communication and interpersonal skills, with a client-focused approach

Preferred Educational Background:

• Graduate of Bachelor's degree of any course.

Work Experience:

• 3 years minimum experience as Subject Matter Expert or Team Manager/Team Leader.

• Preferred work experience in 4PL or 3PL operations and managing relationships with logistics service providers.

• Flexible to work in different shift schedules.

Functional & Technical Competency:

• Advanced Excel Skills is a plus.

• Proficiency in logistics software and MS Office applications.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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