Technical Support Representative

2 days ago

Cebu City, Central Visayas, Philippines Nexus Recruitment Group Full time


Job Summary:

We are seeking a Mandarin-speaking Technical Support Representative (TSR) to provide first-line support and technical assistance to clients in the semiconductor, electronics, or industrial automation sectors. This role is responsible for responding to inquiries, troubleshooting hardware and software issues, and collaborating with engineering teams to resolve complex technical problems.

The ideal candidate is fluent in Mandarin and English, has strong technical acumen, and is experienced in supporting high-tech equipment or testing platforms in a global customer environment.

Key Responsibilities:
  • Provide timely and accurate technical support to Mandarin-speaking customers via phone, email, or remote tools.
  • Diagnose and troubleshoot hardware, software, or system-level issues related to automated test equipment or industrial systems.
  • Document cases, solutions, and escalations in a centralized support platform.
  • Collaborate with cross-functional engineering and product teams to resolve complex technical issues.
  • Assist in the coordination of service calls, part replacements, or on-site support logistics when necessary.
  • Maintain customer satisfaction by ensuring responsive, knowledgeable, and courteous support.
  • Translate technical documentation or client feedback as needed between Mandarin and English.
Qualifications:
  • Bachelors degree in Electronics Engineering, Computer Engineering, Mechatronics, or a related technical field.
  • 2-4 years of experience in technical support, test engineering, or field service rolespreferably in semiconductor, electronics, or high-precision systems.
  • Business-level fluency in Mandarin and English, both written and verbal.
  • Knowledge of ATE (Automated Test Equipment), robotics, or instrumentation is an advantage.
  • Strong problem-solving, communication, and multitasking skills.
  • Familiarity with ticketing systems, CRM tools, or remote diagnostic platforms.
  • Willingness to work in shifting schedules or coordinate with global support teams as needed.

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