Operations Manager

2 weeks ago

Cebu City, Central Visayas, Philippines Ascendion Full time ₱1,200,000 - ₱2,400,000 per year

Service Delivery

  • Participates in capability presentations, requirements gathering, and proposal preparations for any RFI / RFP / RFQs.
  • Develops required KPIs of project and/or resources and ensure that those KPIs are consistently met and reported to the client.
  • Owns coordination of technical activities with own engineering teams and client teams
  • Owns technical (solution) implementation and technical delivery: quality, utilization, resource assignments
  • Develop scope and budget for delivery projects
  • Passionately deliver client milestones and SLAs – be it support / maintenance programs or development work
  • Oversee daily activities of delivery team and provide direction and guidance as needed
  • Support technical interfaces and design activities for customers in conjunction with Project Manager from the regional delivery team
  • Drives process consistency and excellence in delivery across projects and accounts.
  • Responsible for conducting Delivery reviews, identify opportunities for continuous improvement and own client CSAT and NPS scores
  • Develop process improvements to achieve cost effectiveness and time saving

Support and engagement of resources or project team

  • Ensure that team maintains high level of competence and operational excellence
  • Evaluate the performance of team members and determine training needs
  • Engage resources and manage employee transitions and attrition

Business Growth and Relationship

  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their stated and unstated needs
  • Identify business growth opportunities (aka farming), in accounts where delivery is ongoing. Help manage the expansion of business and conversion from usual staffing to a more value-adding service.
  • Work closely with regional sales teams and account teams for organic growth

Qualifications

  • 5-7 years of experience in a similar role
  • Proficiency with Microsoft Office
  • Strong organizational and communication skills
  • Strong ability to multitask
  • Comfort working with multiple groups within business

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