Assistant Resident Master

Assistant Resident Master

KOKO Global Hospitality (Philippines) Inc.

Work Location: Philippines

Employment Type: Permanent, Full-time

Working Hours: 9:00 AM – 6:00 PM (6 days/week)

Vacancy: 2 Positions

Position Overview

The Assistant Resident Master supports daily hotel operations to ensure exceptional guest satisfaction and smooth property management. This role assists the Resident Master in leading front office, kitchen, accounting, and administrative operations while upholding service standards and team performance. The Assistant Resident Master acts as a role model to staff and serves as the operational lead when the Resident Master is unavailable.

Key Responsibilities
1. Front Office Operations (WOW Experience)

• Ensure all daily front office checklists are completed accurately and on time.
• Monitor checklist progress throughout the shift and coordinate follow-ups.
• Support Super RM in verifying and updating operational checklists.
• Report completed checklists to relevant departments.

2. Guest Relations & Review Management

• Ensure all guest reviews are responded to promptly with proper communication standards.
• Investigate guest complaints and coordinate solutions with the Super RM.
• Identify guest experience trends and propose improvement initiatives.

3. Operational Oversight (Perfect Operation)

• Supervise kitchen operations according to established SOPs.
• Coordinate with RM and accounting/admin teams to ensure correct execution of financial and administrative SOPs.
• Support overall property operations to maintain service quality and efficiency.

4. Leadership Support

• Act as a key support figure for the property team on behalf of the Super RM.
• Take on delegated responsibilities when the Super RM is absent.
• Maintain close communication with PRM and assist in decision-making when necessary.

5. Team Role Model

• Demonstrate professionalism toward guests and staff at all times.
• Foster a positive, collaborative, and supportive work environment.
• Influence staff through leadership, work ethic, and exemplary service behavior.

Qualifications
Required:

• Bachelor's degree in a related field
• Excellent English communication skills (Business English level)
• Proficient in Microsoft Excel and PowerPoint
• Basic design skills (Canva or similar)
• Ability to work flexible hours as needed
• Willingness to travel for business assignments

Preferred Skills & Experience:

• Strong service mindset, patience, and problem-solving ability
• Creative, flexible, and capable of multitasking
• Good organizational and administrative skills
• Ability to work under pressure and adapt to a dynamic environment

Core Competencies

• Strong passion for hospitality and supporting a global hotel chain
• Motivation to contribute in a start-up and fast-growing environment
• Strong interpersonal skills and positive work attitude
• Leadership, critical thinking, and initiative
• High energy level and willingness to exceed expectations
• Ability to make business trips as required

Compensation & Benefits

• Basic Salary: ~₱31,000/month (depending on experience)
• Telephone Allowance: ₱1,700/month
• Bonus: Annual (based on company performance – December)
• Service Charge: Based on hotel occupancy
• Government Benefits: Provided (SSS, PhilHealth, Pag-IBIG, etc.)
• Medical Check-up: Once per year
• Medical Allowance: Based on level

• Paid Leave:

• PH: 18 days/year

• Annual Leave: Based on rank (after probation)

Probation Period: 180 days

Hiring Process

• 2–3 Interview Rounds
• Assessment/Exam
• Onboarding: ASAP

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