Systems Operations Architect

2 weeks ago

Makati City, National Capital Region, Philippines 1840&Co Full time ₱2,000,000 - ₱2,500,000 per year

We are seeking a Systems Operations Architect to design and scale the operational infrastructure supporting our global go-to-market execution. This role will lead the modernization of existing reporting and workflow systems—transitioning from Google Sheets and Zapier into developer-backed, API-driven platforms anchored in Power BI.

While this is not a coding role, it requires strong collaboration with developers and engineering teams to translate business requirements into scalable architectures. The successful candidate will ensure automation-first operations across Salesforce, Power BI, and other critical platforms.

Key Responsibilities
  • Business Impact & Automation
    • Eliminate manual and Zapier-based workflows by designing API-driven automations.
    • Map escalation paths, triggers, and workflow rules across core business systems.
    • Track automation adoption and measure efficiency gains against KPIs.
  • Systems Design & Governance
    • Redesign legacy Google Sheets frameworks into structured, scalable Power BI data models.
    • Define schemas, operational logic, and SLA monitoring frameworks for development teams.
    • Maintain version control, documentation, and change logs for system governance.
  • Data Flow & Reporting
    • Partner with engineering to build pipelines from Salesforce and operational platforms into centralized dashboards.
    • Ensure transformation accuracy, prevent schema drift, and maintain ≥ 99% data quality.
    • Deliver SLA and risk-monitoring dashboards for proactive management.
  • Stakeholder Collaboration
    • Act as liaison between Product, Operations, Data, and Development teams.
    • Translate operational requirements into technical specifications and validate outputs.
    • Provide documentation and training to drive adoption across managers and users.
  • Success Metrics
    • Migration: 100% of legacy control books transitioned into Power BI within 6 months.
    • Timeliness: ≥ 95% of roadmap items delivered as scheduled.
    • Automation Coverage: ≥ 80% of manual processes replaced with system-based logic.
    • Data Integrity: ≥ 99% pipeline accuracy; zero schema drift.
    • Stakeholder Satisfaction: ≥ 9/10 rating from Product, Ops, and Development partners.
    • Documentation: Complete SOPs, diagrams, and version logs across all systems.
Qualifications & Experience
  • Leadership & Delivery
    • Proven success leading systems migration or product operations initiatives in SaaS or high-growth environments.
    • Strong record of on-time delivery for operational or reporting transformations.
  • Technical Expertise
    • Deep understanding of Salesforce data models, Power BI architecture, and workflow automation.
    • Hands-on experience migrating from no-code/low-code tools (Sheets, Zapier) into developer-backed systems.
    • Skilled in pipeline design, schema governance, and automation strategy.
  • Collaboration & Communication
    • Effective partner to engineering and product teams, translating business needs into system architecture.
    • Strong communicator able to document workflows, train managers, and drive adoption.
    • Comfortable balancing technical detail with business priorities to influence decision-making.

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