Medical Support Specialist

3 days ago

Manila, National Capital Region, Philippines AS White Global Full time ₱250,000 - ₱500,000 per year

THE OPPORTUNITY
Our client is a one of USA's leading provider of medical evaluation services that supports veterans, reservists, and federal employees across the country. They deliver high-quality, timely, and objective assessments through a vast network of healthcare professionals and modern, well-equipped facilities. Their comprehensive services include general medical evaluations, behavioral health assessments, diagnostic imaging, lab work, and other specialized health screenings.

As they continue to expand, they are looking for 3x Medical Support Specialist to join their team and play a key role in performing IMO research in the vendor's portals to assist the completion of claim reports.

This position requires
daily onsite work
at our BGC Taguig office,
aligned with CST and CDT: Monday to Friday, 4.30pm to 1.30am PHT. During training period, working hours will be 9.00pm to 6.00am PHT.
Key Responsibilities

  • The role involves reviewing medical records for veterans, with a focus on IMO support.
  • Manage about 20,000 medical exams monthly.
  • Perform IMO research in a timely and accurate manner, defined by your manager.
  • Complete the IMO Support Tracker daily to document research performance and meet the minimum weekly IMO requirement set by the SOM, unless operations do not permit.
  • Perform regular communications with SOM to offer feedback regarding workload tasks/assignments.
  • Follow the weekly provider IMO allocation given by your manager.
  • Willing to train and develop new IMO specialist.
  • Perform other administrative tasks, as assigned by SOM, deemed reasonable by the operational management team.

Skills, Experience & Qualification

  • Proficiency with Microsoft Word, Outlook, Excel, and Internet.
  • Has background and experience in healthcare/medical.
  • Excellent English communication skills—both spoken and written.
  • Proficient in documentation, able to type 40+ WPM and able to multi-tasking
  • Strong attention to detail and commitment to high-quality work.
  • Effective organizational skills, with the ability to work independently and manage time well.
  • Ability to focus in a busy environment and manage pressure and stress productively.

ASW OFFERS

  • A diverse, inclusive, and supportive company culture.
  • Competitive remuneration.
  • Opportunity to collaborate and work with global clients and stakeholders.
  • Medical benefits.
  • Great Paid Leave entitlements.
  • Team outings, travel opportunities, company parties/events, and other exciting activities.
  • Exposure to an international environment, working with people across Malaysia, Vietnam, Thailand, the Philippines, and Australia.
  • Industry and role-related training.
  • Ongoing career opportunities.

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