Real time Analyst

7 days ago

Taguig, National Capital Region, Philippines eTeam Full time ₱900,000 - ₱1,200,000 per year

on site taguig

Work set up: on site / night shift schedule

Contractual 6 months

Nice to haves:

- Experience using BI tool such as Looker and Salesforce

- SQL experience a plus

- Experience meeting with and presenting information to senior leadership.

Job Description:

Ensure that Coinbase's Customer Experience teams meet all of our SLAs in responding to our customers in a promptly manner.

Job Duties

  • Monitor real-time queue and to work closely with multiple vendor partners to meet Key Performance Indicators (KPI)

  • Manage the daily/intraday performance reports and update status to Leadership

  • Manage daily and intraday schedule adherence

  • Analyze past call volume, interval arrival patterns and staffing patterns

  • Re-allocate inbound volume and staffing assignment (if needed)

  • Encode exceptions on the WFM tools

  • The point of contact for any additional in-center pullout requests internally and from different vendors

  • Communicating any real-impacts (outages, influxes in volume, vendor issues)

Skills:

Passionate about delivering an excellent Customer Experience

  • Minimum of 1 year of relevant experience in Workforce Management / Operations

  • Expertise in real-time management, reporting and has background in scheduling and capacity planning

  • Proficient in the use of workforce management tools

Able to work with large amounts of data to identify trends and patterns.

  • Specialist in spreadsheet tools like Excel and Google Sheet.

  • Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.

  • Excellent written and verbal communication skills required

  • Able to proactively collaborate with other departments to seek opportunities for improvement of resource utilization, and provide input on performance.

  • Real Time Command Center Analyst

    7 days ago

    Taguig, National Capital Region, Philippines Citi Full time ₱900,000 - ₱1,200,000 per year

    TheWorkforce Management Real Time Command Center Analystis a developing officer-level role. As a TCC analyst, you will be the main point of contact for the back-end intraday management of Citi's multiple customer contact lines, leveraging on the multitude of tools and data available to you to analyze and provide staffing recommendations to deliver optimal...

  • Real Time Command Center Analyst

    7 days ago

    Taguig, National Capital Region, Philippines Citi Full time $60,000 - $80,000 per year

    The Workforce Management Real Time Command Center Analyst is a developing officer-level role. As a TCC analyst, you will be the main point of contact for the back-end intraday management of Citi's multiple customer contact lines, leveraging on the multitude of tools and data available to you to analyze and provide staffing recommendations to deliver optimal...

  • WFM Real Time Analyst

    2 days ago

    Taguig, National Capital Region, Philippines Access Healthcare Full time ₱360,000 - ₱420,000 per year

    The Workforce Analyst is a pivotal role in ensuring the business optimizes its manpower to meet client deliverables efficiently. This role will focus on forecasting staffing needs, analyzing real-time workload and volume trends, and ensuring scheduling and intraday management processes meet both employee and business needs.Key Responsibilities:Forecasting...

  • Real Time Analyst

    7 days ago

    Taguig, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Qualifications:Experience using BI tool such as Looker and SalesforceSQL experience a plusExperience meeting with and presenting information to senior leadership.Within an expert level in GSheetStrong analytical and problem solving skillsMinimum of 3 year of relevant experience in Workforce Management / OperationsExpertise in real-time management, reporting...

  • WFM Real Time Analyst Lead

    4 days ago

    Taguig, National Capital Region, Philippines CimpressVista Full time ₱60,000 - ₱120,000 per year

    Our TeamThe Workforce Management (WFM) team at VistaPrint is responsible for real-time management of the center's service level performance for all contact channels. This includes ensuring that agents remain in adherence to their schedules and shrinkage activities continue to occur as planned or as best as performance allows. The WFM Real Time Analyst...

  • Senior Analyst

    7 days ago

    Taguig, National Capital Region, Philippines JLL Full time ₱1,200,000 - ₱2,400,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Senior Analyst

    7 days ago

    Taguig, National Capital Region, Philippines JLL Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionThis position will be involved in managing multiple accounts' property portfolio information within JLL's Property Hub application. The candidate will address hands-on data analysis work for which they will take full ownership. The Data Governance Analyst will work closely with the necessary stakeholders as needed to ensure assignments are...

  • Intern

    7 days ago

    Taguig, National Capital Region, Philippines Real Food Full time ₱150,000 - ₱300,000 per year

    E-Commerce Content Intern (Hybrid – BGC office)Location: Taguig, Metro Manila (Hybrid)Part-time | Internship | With AllowanceReal Foodis looking for amotivated and detail-oriented E-Commerce Content Internto support our digital team. This internship offers hands-on experience in managing an e-commerce website and creating digital content, under the...

  • Lease Analyst

    5 days ago

    Taguig, National Capital Region, Philippines Cushman & Wakefield Full time

    Job TitleLease Analyst / Senior Analyst - Finance ManagementJob Description SummaryThe Lease Analyst/ Senior Analyst is responsible for all aspects of Lease Administration (Lease abstraction, Quality review, Portfolio management) and to work as part of or managing a team ensuring efficient and accurate accounting of client data records, rent processing and...

  • Lease Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Cushman & Wakefield Full time ₱1,200,000 - ₱2,400,000 per year

    Job TitleLease Analyst /Senior Analyst - Data ManagementJob Description SummaryThe Lease Analyst / Senior Analyst is responsible for all aspects of Lease Administration (Lease abstraction, Quality review, Portfolio management) and to work as part of or managing a team ensuring efficient and accurate accounting of client data records, rent processing and...