BPO agent Telco Account

2 days ago


Ayala Alabang, National Capital Region, Philippines FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION Full time

About the role

FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION' is seeking a talented BPO agent Telco Account (Hybrid) to join their dynamic team. In this full-time role, you will be responsible for providing excellent customer service and support to clients in the telecommunications industry, working in a flexible hybrid work environment.

What you'll be doing

  1. Handling inbound and outbound customer calls with professionalism and efficiency
  2. Addressing customer inquiries, concerns, and complaints in a timely and effective manner
  3. Navigating and using various software and systems to retrieve and update customer information
  4. Documenting customer interactions and maintaining accurate records
  5. Collaborating with team members to resolve complex issues and improve overall customer experience
  6. Adhering to company policies, procedures, and quality standards

What we're looking for

  1. Excellent communication and interpersonal skills, both verbal and written
  2. Strong customer service orientation and the ability to provide a positive customer experience
  3. Proficiency in using various software and technology tools
  4. Ability to work effectively in a team environment and collaborate with colleagues
  5. Adaptability and the willingness to learn and grow in a fast-paced environment
  6. Previous experience in a call centre or customer service role is preferred

What we offer

At FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION', we are committed to providing a supportive and enriching work environment for our employees. Some of the key benefits include:

  1. Competitive salary and performance-based bonuses
  2. Comprehensive health and wellness package, including medical and dental insurance
  3. Opportunities for career development and advancement
  4. Flexible work arrangements, including a hybrid work model
  5. Employee engagement activities and team-building events


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