Sr. AI Product Owner

Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today

Does
(
The tasks / responsibilities that the role performs to address requirements in Key Result Areas)

• Acts as an expert providing direction and guidance to product delivery and project management
• Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situation or data requires an in-depth evaluation of multiple factors
• Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives
• Consults with senior business leaders to identify relevant quality standards and measurements for the assigned areas
• Manages and expands relationships with internal partners. Provides domain-specific expertise and overall quality leadership and perspective to cross-organization projects, programs and activities
• Facilitate decision-making and information validation within the team, ensuring alignment and collaboration in achieving project goals
• Manage and mentor a team of process designers and improvement specialists. Foster a culture of continuous learning and growth within the team. Set performance goals and guide team members in the execution of process improvement projects.

*Product Delivery for Customer Experience and AI*

• Agile Product Management: Apply Agile methodologies (Scrum, Kanban) to lead cross-functional teams in delivering high-quality, customer-centric products. Ensure timely delivery of features and enhancements through effective sprint planning, backlog management, and continuous collaboration with development teams.
• Customer-Centric Focus: Use Design Thinking and user-centered design practices to deeply understand customer pain points and needs, translating them into actionable product features that enhance the overall CX.
• Collaboration with Cross-Functional Teams: Work closely with engineering, design, and marketing teams to ensure seamless integration and execution of CX initiatives across multiple touchpoints (mobile apps, websites, automation workflows, etc.).
• Artificial Intelligence in CX: Own the end-to-end lifecycle of AI and drive alignment with CX Strategy. Define key performance indicators (KPIs) to measure AI product success.
• Change Management: Champion change management efforts to ensure smooth adoption of new processes, technologies, and methodologies. Work with stakeholders to address resistance and ensure successful implementation of process changes.
• Continuous Improvement: Champion a culture of continuous improvement, driving the refinement of product processes, workflows, and tools to enhance team performance and delivery.
• Best Practice Development: Continuously develop and refine best practices, process documentation, and tools that support the organization's ongoing commitment to process excellence and innovation.

*QUALIFICATIONS (Minimum requirements in terms of experience and background, skills and competencies for sourcing purposes)*

• Bachelor's degree in Computer Science, Engineering, Technology or a related field
• 5+ years of experience in product management, with a strong background in leading product teams and delivering CX solutions in the areas of app development, automation, and system integration.
• Proven track record of managing complex, cross-functional product initiatives from concept to launch.
• Proven experience in applying Agile frameworks (Scrum, Kanban, etc.), with the ability to effectively prioritize, manage backlogs, and ensure smooth execution of product roadmaps.
• Strong technical understanding of AI product development, analytics and management.
• Comfortable with technical discussions and capable of bridging the gap between technical and non-technical stakeholders.
• Expertise in applying Design Thinking principles to product development, with a focus on user-centric design and customer feedback loops.
• Hands-on experience leading cross-functional teams and managing process improvement initiatives in a large, complex organization.

*Displays (The Knowledge, Skills, and Behaviors indicating how tasks / responsibilities will be performed)*

• Strong communication and stakeholder management skills to effectively engage with senior management, cross-functional teams, and external partners
• Problem-solving and critical thinking skills, with the ability to perform root cause analysis and implement long-term solutions.
• Experience in team leadership and project management, with the ability to lead complex projects and drive results
• Demonstrated change management expertise, including the ability to guide teams through transitions and process changes
• Strong commitment to project management, efficiency, and quality.
• Ability to work in a dynamic environment with competing priorities
• Fosters collaboration across teams and departments, encouraging innovation and problem-solving

*KPIs:*
Timeliness, Value Realization, Self-Service Rate
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package