Business Analysis Associate II

1 week ago

Manila, National Capital Region, Philippines JPMorganChase Full time
Description

Join our dynamic Real-Time Team and play a crucial role in ensuring seamless operational performance across Centralized Sales, Branch, and Community. Unlock your potential in a supportive environment that values growth and expertise.

Job Summary:
As a Workforce Management Division Lead in Home Lending Sales Effectiveness, you will lead a team dedicated to maintaining the integrity of our Workforce Management platform and supporting business leaders. You will analyze call center data, develop actionable reports, and drive projects that align business resources to meet key performance standards. Your work will help optimize sales processes, enhance customer experience, and support a culture of continuous improvement. You will collaborate with sales leadership and stakeholders to deliver insights that drive strategic decisions.

Job responsibilities

  • Manage a team responsible for maintaining the Workforce Management platform and processing leader requests efficiently
  • Track headcount and provide regular updates to leadership
  • Participate in workforce planning projects, offering subject matter expertise
  • Perform advanced root cause analysis to identify opportunities and make strategic recommendations
  • Manage communications with key business partners regarding Workforce Management
  • Collect, analyze, and interpret call center data to identify trends and improvement opportunities
  • Collaborate with sales leadership to provide insights that drive operational efficiency
  • Monitor key performance indicators (KPIs) and generate ad-hoc reports
  • Present findings and recommendations to management and stakeholders clearly
  • Ensure data accuracy and integrity in all reporting activities
  • Own additional ad hoc duties as assigned
     

Required qualifications, capabilities, and skills

  • Advanced knowledge of Call Center and Back Office Operations, Contact Center Metrics, and Workforce Planning practices
  • Proven experience in data analysis, within a call center or sales environment
  • Proficiency in data analytics tools such as Excel, SQL, and Tableau
  • Strong analytical and problem-solving skills
  • Excellent communication and presentation abilities
  • Ability to work independently and as part of a team
  • Attention to detail and commitment to data quality
     

Preferred qualifications, capabilities, and skills

  • Bachelor's degree in business, Data Analytics, Statistics, or a related field
  • Familiarity with scripting or programming languages
  • Proven experience leading or supporting project initiatives
  • Minimum of 3 years' experience in large call center, multi-site, or similar environments
  • Minimum of 3 years' experience in processing, forecasting, staffing, scheduling, and/or project management
  • Experience with collaboration, communication, and presentation

  • Basic to intermediate skills with analytical/data mining systems such as Alteryx and Tableau

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool. 

  • Business Analysis Associate II

    4 days ago

    Manila, National Capital Region, Philippines JPMorganChase Full time

    DescriptionShape the future of business analysis by joining a dynamic team focused on driving operational excellence and strategic impact. As a Business Analysis Associate II within the Business Analysis team, you will lead and coach Business Analysts to deliver structured solutions using standard project frameworks. You will analyze business requirements,...

  • Business Analysis Associate II

    2 weeks ago

    Manila, National Capital Region, Philippines JPMorganChase Full time

    JOB DESCRIPTION Embark on a rewarding and challenging career as a Business Analysis Associate II with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while...

  • Business Analysis Associate II

    7 days ago

    Manila, National Capital Region, Philippines JPMorganChase Full time

    JOB DESCRIPTIONJoin our dynamic Real-Time Team and play a crucial role in ensuring seamless operational performance across Centralized Sales, Branch, and Community. Unlock your potential in a supportive environment that values growth and expertise.Job Summary:As a Workforce Management Division Lead in Home Lending Sales Effectiveness, you will lead a team...

  • Associate II

    4 days ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time

    The Swap Middle Office team provides operational support for both Equities and Fixed Income swap activity, working with the business, technology and external clients to provide a positive experience. As an Associate II within Swap Middle Office, you will join an external client facing team who are primarily responsible for providing superior client service...

  • Client Tax Associate II

    5 days ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time

    Are you seeking to join a team where you can have the opportunity to thrive and grow?   We have an exciting opportunity to help expand your knowledge, skills, and abilities. You have found the right team. As a Client Tax Associate II in the Tax Operations team, you will have the opportunity to thrive and grow by facilitating meetings with management or...

  • Associate II

    5 days ago

    Manila, National Capital Region, Philippines JPMorganChase Full time

    JOB DESCRIPTIONThe Swap Middle Office team provides operational support for both Equities and Fixed Income swap activity, working with the business, technology and external clients to provide a positive experience.As an Associate II within Swap Middle Office, you will join an external client facing team who are primarily responsible for providing superior...

  • Analyst, Financial Analysis

    5 days ago

    Manila, National Capital Region, Philippines Melco Resorts & Entertainment Full time

    REQ13767 Analyst, Financial Analysis & Planning (Open)Position SummaryThe Analyst, Financial Analysis & Planning is a key participant for analysis of company results in addition to building reports, budgets and forecast.Primary ResponsibilitiesBuilds and prepares periodic financial reports for stakeholders and senior management.Participates in monthly...

  • IT Business Analysis Manager

    2 weeks ago

    Manila, National Capital Region, Philippines TaskUs Full time

    What can you expect in an IT Manager - Business Analyst role with TaskUs:Think of yourself as someone who will focus on the people's side of change, including changes tobusiness processes, systems, and technologies, with an emphasis on Ridiculously Awesome programs related to our proprietary technologyThe Business Analyst Manager leads the Business Analysis...

  • Supervisory Business Associate

    15 hours ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time

    Join our dynamic Global Supervision team dedicated to ensuring regulatory compliance, risk mitigation, and operational excellence in electronic communications. As a Supervisory Business Associate, you will play a critical role in driving complex analysis, supporting regulatory initiatives, and influencing process enhancements across US and International...

  • Supervisory Business Associate

    7 days ago

    Manila, National Capital Region, Philippines JPMorganChase Full time

    DescriptionJoin our dynamic Global Supervision team dedicated to ensuring regulatory compliance, risk mitigation, and operational excellence in electronic communications. As a Supervisory Business Associate, you will play a critical role in driving complex analysis, supporting regulatory initiatives, and influencing process enhancements across US and...