AWS & Amazon Connect Specialist (AU, IT, WFH)

6 days ago

Mandaluyong City, National Capital Region, Philippines ConnectOS Full time

What are we looking for?

Skills Required:

  • 2+ years of hands-on experience with Amazon Connect, including design, deployment, and support.
  • Background in software/web development (for Amazon Connect customization and troubleshooting).
  • Experience working with AWS services and strong understanding of cloud architecture.
  • Experience with complex IT support environments.
  • Excellent verbal and written English communication skills to engage with Australian clients.
  • Experience using (or similar workflow tools) to manage support flow and automation.
  • Ability to design and document support processes for scale and efficiency.
  • A proactive and collaborative mindset to work with remote Australian engineering teams.

What will you do?

Amazon Connect Engineering Support

  • Provide engineering-level support for Amazon Connect to the Australian dev team.
  • Troubleshoot, implement, and optimize Amazon Connect solutions across client projects.
  • Extend Amazon Connect via Lambda functions, data dips, third-party integrations, and GenAI technologies.

Product Development

  • Contribute to internal and client-facing GenAI product offerings in the telephony space.
  • Collaborate with engineering leaders to build next-generation voice and contact solutions.

Support Flow Oversight

  • Improve workflows through automations and support process enhancements.
  • Support continuous improvement in delivery and customer satisfaction.

Team Development & Growth

  • Help grow the Philippines-based engineering/support team.
  • Mentor and assist with onboarding future hires as part of team expansion.

Other Responsibilities

  • Participate in design and documentation of support processes with the AU team.
  • Work closely with the Head of Engineering (AU) to report on team progress and challenges.

Join the awesome team and enjoy these benefits & perks:

  • Medical, Dental Coverage and Life Insurance from Day 1 of employment
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Complimentary Office Fitness and Wellness Facilities (if onsite)
  • Regular Company Events, Work-Life Balance, and Career Growth Opportunities
  • Work with top-tier Australian clients and leading-edge cloud technologies
  • Certified Great Place to Work and a top-rated employer in the Philippines

JOIN CONNECTOS NOW

Be part of a growing and passionate remote team committed to building impactful solutions for global clients through cutting-edge Amazon Connect and AWS-based technologies.

#ConnectOSCareers #JoinConnectOS

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