SD-WAN Network Engineer

3 days ago

Makati City, National Capital Region, Philippines The Pinnacle Operating System Inc. Full time ₱1,000,000 - ₱1,500,000 per year

Main Duties and Responsibilities

The SD-WAN Managed Support Engineer is responsible for overseeing the ongoing management and maintenance of SD-WAN solutions for clients and providing technical support and troubleshooting assistance. You will work closely with customers, network administrators, network designers, IT teams, and vendors to resolve issues, ensure smooth operation and optimal performance, security, and reliability of SD-WAN deployments. Build and maintain a relationship with the customer and use expert knowledge of the solution to recommended enhancements and upgrades required.

THE RESPONSIBILITIES:

Customer Support:

  • Respond to customer inquiries, incidents, and service requests related to SD-WAN.

  • Troubleshoot connectivity issues, performance problems, and configuration errors.

  • Provide timely and effective solutions to minimize downtime.

  • Generate performance reports and provide insights to inform the customer of potential improvements

Monitoring and Maintenance:

  • Monitor SD-WAN network performance, analyze traffic patterns, and optimize SD-WAN

policies.

  • Proactively identify performance bottlenecks, security vulnerabilities, and capacity issues.

  • Perform routine maintenance tasks (software updates, patches).

Incident Management:

  • Respond to incidents and service requests promptly.

  • Troubleshoot connectivity issues, configuration errors, and performance problems

  • Collaborate with other support teams and 3rd parties to resolve complex issues.

Change Management:

  • Implement changes to SD-WAN configurations (e.g., adding new sites, modifying policies).

  • Coordinate change requests with clients and internal teams.

  • Ensure minimal disruption during change implementation.

Configuration and Troubleshooting:

  • Assist with SD-WAN appliance configurations (routing, policies, security).

  • Analyze logs, packet captures, and performance metrics.

  • Debug and diagnose network problems.

Documentation and Knowledge Sharing:

  • Maintain accurate records of support activities.

  • Create knowledge base articles and FAQs for common issues.

  • Train end-users on SD-WAN best practices.

Skills and Experience"

  • Experience with SD-WAN/SASE products (Cato, Meraki, Viptela, VMware Velocloud,

Fortinet) and Zscaler

  • Familiarity with WAN technologies (Internet, MPLS, 4G/5G).

Job Types: Full-time, Permanent

Pay: Php100, Php150,000.00 per month

Work Location: In person

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