Solutions Architect
4 days ago
About the Role
As a
Domain Architect – Customer Service
, you'll define the long-term technical strategy for our customer service platforms. You'll ensure reliability, performance, and security while driving integrations, data flows, and cutting-edge customer service solutions across our global ecosystem.
Key Responsibilities
- Define and implement long-term technical strategy for the Customer Service domain
- Design scalable, modular architectures covering CRM, IVR, chatbots, case routing, and integration layers
- Improve and simplify data flows across domains for real-time insights and faster resolution
- Evaluate and integrate tools and AI solutions (e.g., LLMs) to empower agents and enhance self-service
- Promote technical governance, enforce architectural standards, and ensure long-term sustainability
- Partner with business and IT stakeholders to align technology with customer service goals
- Mentor teams and champion innovation, continuous improvement, and best practices
Must-Have Qualifications
- 5+ years as a Domain, Solution, or Technical Architect in complex, high-scale environments (e.g., eCommerce or Customer Service)
- Bachelor's degree in Computer Science, Software Engineering, or related field
- Strong knowledge of CRMs (e.g., Zendesk), IVR, chatbots, and AI/LLM applications in customer service
- Proficiency with backend technologies and APIs , Java, REST/JSON)
- Experience with Google Cloud Platform (preferred) or AWS/Azure
- Strong grasp of architecture principles, design patterns, and DevOps/CI-CD pipelines
- Excellent communication and influencing skills
Good-to-Have
- Master's degree or certifications (TOGAF, Google Cloud Architect)
- Exposure to frontend or integration frameworks
- Occasional willingness to travel
Why Join Us
- Work on global, high-impact platforms used by millions of customers
- Be at the forefront of AI-driven transformation in customer service
- Collaborate with international, cross-functional teams
- Enjoy ownership, autonomy, and the chance to set long-term architecture vision
-
Solution Architect
2 days ago
Manila, National Capital Region, Philippines Nucoro (acquired by Backbase) Full time $70,000 - $120,000 per yearSee all jobsSolution ArchitectManila - ServicesHybridAs a Solution Architect, it's your job to ascertain that envisaged solutions become reality. Taking this client-facing role, you are equally comfortable in deep-dive technical workshops and in board-level sales presentations. Having earned your stripes in designing web-based architectures, you have no...
-
Solution Architect
1 week ago
Manila, National Capital Region, Philippines Public Safety Savings and Loan Association, Inc. (PSSLAI) Full time ₱1,500,000 - ₱2,500,000 per yearJob Summary:As a Solution Architect, you will be responsible for designing end-to-end technical solutions that meet business objectives, align with enterprise architecture standards, and comply with regulatory and security requirements. You will play a pivotal role in shaping the IT landscape through strategic architecture planning, solution blueprinting,...
-
SAP Solution Architect
1 week ago
Manila, National Capital Region, Philippines cbs Corporate Business Solutions Full time ₱2,000,000 - ₱2,500,000 per yearJob Descriptioncbs APACis a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP.Job overview: As a part of the cbs technical team – we custom ERP developments, integration projects, and cloud apps for our global and internal...
-
SAP Solution Architect
4 days ago
Manila, National Capital Region, Philippines cbs Corporate Business Solutions Full time ₱1,200,000 - ₱2,400,000 per yearcbs APACis a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP.Job overview: As a part of the cbs technical team – we custom ERP developments, integration projects, and cloud apps for our global and internal customers. We...
-
SAP Solution Consultant/ Solution Architect
2 weeks ago
Manila, National Capital Region, Philippines cbs Corporate Business Solutions Full time ₱1,200,000 - ₱2,400,000 per yearJob Descriptioncbs APACis the subsidiary of cbs, a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP.Job Overview: As a part of the cbs technical team – we custom ERP developments, integration projects, and cloud apps for our...
-
Solutions Architect
1 week ago
Manila, National Capital Region, Philippines ZMG Ward Howell Full time ₱120,000 - ₱240,000 per yearAbout the Opportunity:We are looking for aSolutions Architectto join one of theregion's most influential financial institutions, a recognized leader in digital transformation and customer experience. This role is a direct mandate to define the future state of the bank's technology landscape. You will be instrumental in themodernization of core banking...
-
Solutions Architect
2 weeks ago
Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱1,500,000 - ₱3,000,000 per yearAre you passionate about shaping the future of artificial intelligence and machine learning? Join us to architect innovative solutions that accelerate business outcomes and transform how organizations leverage data. As a Solutions Architect, you will collaborate with talented teams to build resilient, cloud-based platforms that power advanced analytics. Your...
-
Solutions Architect
4 days ago
Manila, National Capital Region, Philippines Handlink Inc. Full time ₱250,000 - ₱300,000 per yearJob Summary:Handlink Inc. is seeking a Solutions Architect to design, develop, and implement technical solutions that align with customer needs and business objectives. This role bridges the gap between business problems and technology solutions.Key Responsibilities:Analyze client requirements and translate them into architectural solutions.Design scalable,...
-
Solutions Architect
1 week ago
Manila, National Capital Region, Philippines Agileit IT consultancy Full time $100,000 - $150,000 per yearSolutions Architect / Business Analyst – Manufacturing & Supply Chain SystemsLocation:Singapore | Manila(Hybrid role with some regional travel as required)About the RoleWe are looking for a Solutions Architect / Business Analyst to join our global manufacturing and supply chain systems team.In this role, you will support high-impact projects across our...
-
Solution Architect
2 days ago
Manila, National Capital Region, Philippines Socium - Teams Done Differently Full time ₱1,500,000 - ₱2,500,000 per yearWe are seeking an experienced and strategic Solution Architect with deep expertise in Google Cloud Platform (GCP) to lead the design, development, and deployment of scalable, secure, and cost-effective cloud solutions. This role involves working closely with stakeholders, engineering teams, and clients to translate business requirements into robust cloud...