Team Lead

3 days ago

Philippines Ridgeline Floors LLC Full time ₱550 - ₱50,000 per year

Job Title

Team Lead (Appointment Setting Department) – Remote

Industry

Home Remodeling

Location

Remote

Status

Full Time

Work Schedule (USA EST)

Monday to Friday: 10:30 AM – 7:30 PM

Compensation

$550 per month

Plus performance bonuses ($50 USD per Appointment Setter who meets monthly goals and metrics)

About the Client

We're a fast-growing flooring and bathroom remodeling company based in Roswell, Georgia, serving the greater Atlanta area. Our success comes from quality work, strong customer service, and a high-performance call center team that consistently delivers results. We're now expanding our leadership team to strengthen accountability and support continued growth.

About the Role

We're looking for an experienced and hands-on Team Lead to oversee our remote Appointment Setting team. You'll be responsible for daily supervision, ensuring each setter is following the script, maintaining high conversion quality, and hitting performance goals. You'll also assist with onboarding, confirmations, live call monitoring, and one-on-one coaching.

This is a results-driven leadership role—ideal for someone who thrives in a fast-paced environment, communicates clearly, and leads by example.

Key Responsibilities

  • Supervise a team of remote Appointment Setters
  • Monitor live and recorded calls for performance and script adherence
  • Track daily, weekly, and monthly KPIs (appointments set, confirmation rates, etc.)
  • Conduct regular coaching sessions and feedback reviews
  • Assist with onboarding and training new team members
  • Coordinate with management to report performance trends, challenges, and wins
  • Maintain accountability, consistency, and motivation across the team

Qualifications

  • Strong leadership and communication skills
  • Previous experience as a Team Lead, QA, or Senior Appointment Setter
  • Excellent spoken and written English
  • Organized, dependable, and detail-oriented
  • Able to coach, motivate, and manage multiple team members remotely
  • Experience with CRM systems, call monitoring, and reporting tools
  • Reliable internet connection (minimum 25 MB/s) and quiet home workspace

Why Join Us

You'll play a key role in shaping the success of a growing U.S. remodeling company with a strong reputation and a dedicated team. Your leadership directly impacts performance, growth, and company results.

Job Type: Full-time

Pay: Php30, Php50,000.00 per month

Benefits:

  • Paid training
  • Work from home

Application Question(s):

  • Post a link to your vocaroo talking about yourself and work experience and why you feel you're a good fit for this role. APPLICATIONS WITHOUT WILL NOT BE REVIEWED
  • Email address to contact you
  • When can you begin?

Experience:

  • Management: 1 year (Required)
  • Call Center: 2 years (Required)

Language:

  • English (C1/C2) (Required) (Required)

Work Location: Remote

  • Team Lead

    4 weeks ago

    , , Philippines General Motors Full time

    Team Lead page is loaded## Team Leadremote type: Hybridlocations: Taguig City, National Capital Region (Manila), Philippinestime type: Full timeposted on: Posted Todayjob requisition id: JR- **Job Description****Sponsorship:**GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DONOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION...

  • Team Lead

    5 days ago

    Philippines Donna Full time ₱960,000 - ₱1,800,000 per year

    About DonnaDonna provides premium specialized talent to ambitious business leaders across North America. Learn more about us at  People are at the heart of everything we do. We're building a workplace where our team feels supported, inspired, and empowered, not bound by stringent rules but guided by purpose, trust, and care.We're building a new category in...

  • Support Team Lead

    4 days ago

    , , Philippines TalentLux Full time

    Get AI-powered advice on this job and more exclusive features. We’re Tobio’s — a team that believes great customer experience is about connection, clarity, and care. We’re growing, and we’re looking for a Support Team Lead to help lead, support, and scale our customer care operations. If you’re someone who loves helping teams do their best work...

  • Administration Team Lead

    1 day ago

    Philippines IBS Integrated Branding Solutions Full time ₱480,000 - ₱600,000 per year

    About the RoleOur client is looking for an experienced Administration Team Lead (VA) to oversee their Admin Team. Reporting to the VA Head Supervisor, you'll be the main point of contact, ensuring smooth day-to-day operations, driving process improvements, and fostering a collaborative team culture.What You'll DoLead and support the VA Admin Team, assigning...

  • Team Lead

    2 weeks ago

    , , Philippines Tractor Supply Company Full time

    Overview The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well...

  • Accounting Team Lead

    2 weeks ago

    , , Philippines Virtual Business Partners Pty. Ltd. Full time

    At VBP, people come first, and we strive for excellence in all that we do. Ready to create meaningful change? Apply today and start your path to success! Overview of the Role The Accounting Team Lead will manage a team of Bookkeepers, all aligned to the same Super Firm/firm portfolio supported by a Finance Business Partner. Also ensures the accurate and...

  • Lead Generation Specialist

    4 days ago

    , Pampanga, Philippines The Lead Tree - Clark Outsourcing Full time

    Position Title: Lead Generation Specialist / Appointment Setter Work Set Up: Onsite Schedule: 9:00 PM to 6:00 AM PH Time Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga Quick Rundown: The Telemarketer will be responsible for initiating contact with potential clients, building rapport, obtaining consent for continued...

  • Operations Team Lead

    2 days ago

    , , Philippines Wonsulting Full time

    About Us We are a career consulting company founded in 2019 with the mission of turning underdogs into winners. We specialize in helping individuals from non-traditional backgrounds secure their dream careers. With a focus on providing personalized services, WonsultingAI career tools, and strategic partnerships, we have assisted thousands of job-seekers in...

  • USRN Team Lead

    18 hours ago

    , , Philippines Shearwater CPO® - Home of Clinicians Full time

    Let your Passion Lead You at the Home of Clinicians with over 5000+ employees who have trusted us with their careers! Physical Sites: Taguig, Cebu, and Pampanga Our Clinicians & Associates advocates for better patient care while enjoying these benefits: HMO on Day 1 with 2 Dependents upon regularization. Group Life Insurance Highly Competitive Salary Annual...

  • Development Team Lead

    2 weeks ago

    , , Philippines CHAMP Cargosystems S.A. Full time

    The role will report to the Head of Product Regulatory Compliance Leadership & Mentorship: Lead, mentor, and motivate a team of developers, encouraging skill growth and career development. Project Management: Oversee project scope, timelines, and deliverables; ensure adherence to project deadlines and high-quality standards. Technical Direction: Drive...