System Reliability Associate

2 days ago

Pasay, National Capital Region, Philippines Private Advertiser Full time $40,000 - $80,000 per year

Key Responsibilities:

  • Resolve production issues promptly, adhering to formal escalation processes.
  • Collaborate with business users and infrastructure teams to ensure timely issue resolution.
  • Actively monitor the health of systems and services and execute recommended recovery steps as needed.
  • Implement strategies to enhance application stability and performance.
  • Take ownership of issues, managing them from start to successful conclusion.
  • Handle and manage all inquiries or issues within each application.
  • Contribute to and maintain the application support knowledgebase.
  • Maintain good working relationships with clients.
  • Implement automation tools to reduce manual interventions.
  • Set up monitoring systems and develop incident response protocols.

Required Skills and Knowledge:

  • Diploma / bachelor's degree in IT, Computer Science, Computer Engineering, or other related courses.
  • Preferably one (1) year of application support experience; newly graduates are welcome.
  • Possess good logical thinking, strong analytical and problem-solving skills.
  • Excellent command of spoken and written English.
  • Ability to work on rotating shifts.
  • Knowledge of programming language such as Python, C#, Java, etc are highly desirable.
  • Experience with automation tools and infrastructure as code.
  • Knowledge of LLM and Generative AI is a plus.
  • Knowledge of databases such as MS SQL, Oracle, MySQL, etc.
  • Understanding of design techniques, development processes, and software configuration management.

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