card production and releasing specialist

4 days ago

Makati City, National Capital Region, Philippines Metrobank Full time

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Position Title:  Card Production & Releasing Specialist

Job Summary

  • Performs identification and review of undelivered cards returned to CBS and oversees their timely dispatch to our couriers and subsequent deliveries to meet the required TAT
  • Monitors actual delivery of cards and performs real time coordination with Couriers and Cardholders as needed to ensure delivery.
  • Provides timely resolutions of problems raised and feedback to stakeholders concerned. Ensures timely release of SMS notifications as scheduled and helps manage incoming and outgoing email communications.

Qualifications

  • Bachelor's degree graduate
  • Proficient in various software applications including MS Word, Excel, and PowerPoint.
  • Has good written and oral communication skills
  • Has good time management and coordination skills
  • Can collaborate and work effectively with Cross Functional Teams and Units
  • Detail oriented and organized
  • Can provide and generate reports in a timely manner.
  • Flexible and can multi task
  • Experience in handling Third Party Service providers is an advantage.
  • Must be willing to report 100% onsite

Other Details:

Rank: Rank and File

Unit: CBS - Operations Group | Card Operations Department | Card Production and Releasing Section

Location:  Metrobank Card Center, Makati City

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