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Sales Support Analyst I

3 hours ago

Manila, National Capital Region, Philippines RELX Group Full time

This position exists to support the Sales Organization in the achievement of revenue, customer satisfaction, onboarding, process improvement, and market penetration objectives.

Accountabilities include but are not limited to:

  • Provide market area Risk Sales support for all customer related order requests (new and existing customers)
  • Acts as a liaison between Sales and Credentialing, Fulfillment, Product Mangers, Customer Accounting, Customer Support, Finance and Customer Operations teams providing a single point of contact for all Onboarding related processes
  • Implements all Onboarding related requests in outlined workflow & processes\
  • Provide timely and accurate completion of essential team reports including: weekly & monthly sales report
  • Communicate policy and procedural updates
  • Attend and actively participate in Sales Team meetings as needed
  • Identify, coordinate and implement processes improvements in the areas of Onboarding simplification, workflow, billing/invoicing and general back-office support
  • Assists billing questions & issues (new or existing Billing IDs)
  • Assist with Legal, pricing, fulfillment, Implementation, and other related activities & approvals
  • Process, monitor, & complete Billgroup Maintenance requests
  • Investigate and improve customer satisfaction issues including customer billing and invoices, order processing and Credentialing
  • Coordinate and facilitate productivity and efficiency tools (Order To Cash workflow)
  • Basic knowledge of the Risk On-boarding process balancing both the needs of the business and the customers
  • Navigate multiple systems and internal tools to accomplish Account Support Analyst responsibilities
  • Build effective working relationships with the sales team, internal processing teams, and customers
  • Coordinate all special projects and follow through to completion
  • Maintain turnaround time to meet the business requirements
  • Work closely in a team environment
  • Perform other duties as assigned

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