ServiceNow Technical Consultant II
2 weeks ago
Objective of the position
The Software Engineer Global IT will be responsible for the development, implementation,
and maintenance of ServiceNow applications and solutions. This role requires a proactive
individual with strong technical skills and the ability to work collaboratively with cross functional teams.
Design, develop, and implement ServiceNow applications and modules to meet
business requirements.
- Integrate ServiceNow with other IT systems and applications using REST/SOAP APIs.
- Manage and maintain the ServiceNow Configuration Management Database (CMDB).
- Create and maintain custom workflows, business rules, client scripts, and UI policies.
- Provide technical support and training to end-users and stakeholders.
- Monitor system performance and troubleshoot issues to ensure optimal functionality.
- Maintain comprehensive documentation of configurations, customizations, and
processes.
- Maintain close interactions with global Information Technology team members
- Adhere to architecture standards
- Provide training opportunities to build the skills of IT employees and ensure their
ongoing ability to provide effective global support
- Seek opportunities to utilize technology to improve operations, increase productivity,
ensure accuracy and reduce costs
- Represents the Global IT internally and to external customers and peers.
- Identifying and acting on opportunities to improve service quality
High focus on customer service and user satisfaction
- In charge of administrative processes and travel management
- Creation of documentation, user guides and presentations
- Implementation and compliance with the Quality Management requirements
- Implementation and fulfillment of the safety manual's requirements
- Implementation and fulfillment of the personnel handbook's requirements
- Implementation and fulfillment of the regulatory requirements
Extensive Knowledge of the ServiceNow platform
- Advanced problem-solving ability
- Extensive knowledge of JavaScript
- Familiarity with UI, SQL, HTML and CSS
- Knowledge of XML and structural programming concept
- ServiceNow certification
- Bachelor's degree with IT Background or minimum of 5 +years
- Fluent in written and spoken English, further languages preferred.
- Advanced service and project management skills.
- Advanced knowledge of state-of-the-art IT Services and practical experience
indesigning and implementing.
- Team player (must be able to work in a virtual and distributed team)
- Ability to work with people from a variety of different culturally diverse backgrounds
- Customer friendly, oriented and pro-active
- Communicative and cooperative
- Trustworthy, reliable, flexible and resilient
- Motivated, goal oriented, persistent and a skilled negotiator.
- Ability to travel both domestically and internationally
(note: all tools will be getting at Nuvali laguna need to stay atleast 1week until the atm card will be able) -all expenses will be shouldered by the company
Job Type: Full-time
Pay: Php80, Php90,000.00 per month
Application Question(s):
- Do you have Familiarity with UI, SQL, HTML and CSS
and Knowledge of XML and structural programming concept?
- Are you willing to travel and stay in Laguna for 1 week? (All expenses will be shouldered by the company)
Education:
- Bachelor's (Required)
Experience:
- ServiceNow: 5 years (Required)
- JavaScript: 5 years (Preferred)
Work Location: In person
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