Client Management Officer

3 days ago

Makati PHMPI, Philippines AIA Full time

MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard.  The competition is vast, and the benefits being offered by the competitors are tempting.  However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality.

MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.

MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy:

Client engagementDUTIES & RESPONSIBILITIES

• Develop and implement client engagement strategies aligned with the company's overall goals for client retention and satisfaction. 

• Analyze client data (demographics, health status, utilization patterns) to identify segments and tailor engagement initiatives to specific needs. 

• Proactively monitor client satisfaction and identify opportunities to improve service delivery. Oversee actions to address potential issues. 

• Conduct regular client meetings to review account performance, discuss upcoming renewals, and identify opportunities for upselling or cross-selling additional services. 

• Educate clients on the full range of HMO benefits, programs, and resources available to their employees. 

• Design and execute client communication campaigns and events across various channels (email, SMS, app notifications, print materials) to promote health awareness, encourage preventive care, and inform members about available resources / services. 

• Gather and analyze client feedback to identify areas for improvement in service delivery and communication. 

• Prepare reports: activity management; renewal status and progress 
Initiate, negotiate, and close account renewal, including achievement of appropriate rate action to ensure account profitability 

• Oversee client collection  / payment for renewals. 

• Oversee management of accurate client records, including contact information, membership data, and service utilization reports. 

• Collaborate with internal departments (e.g., customer service, provider network, marketing) to ensure a consistent and positive client experience across all touchpoints. 

At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents.

Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of respect, fairness, and transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive.

MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
Join MediCard Now

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

  • Client Management Officer

    1 week ago

    PH-MPI-Makati City, TWC AIA Group Full time ₱1,200,000 - ₱2,500,000 per year

    MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard.  The competition is vast, and the benefits being offered by the competitors are tempting.  However, MEDICard has taken the lead in providing...

  • Liaison Officer

    1 week ago

    Makati, PH-MPI AIA Full time

    MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard.  The competition is vast, and the benefits being offered by the competitors are tempting.  However, MEDICard has taken the lead in providing...

  • Client Management Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines AIA Australia Full time ₱30,000 - ₱60,000 per year

    MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing...

  • Liaison Officer

    1 week ago

    PH-MPI-Cebu, Cebu AIA Group Full time ₱80,000 - ₱120,000 per year

    MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard.  The competition is vast, and the benefits being offered by the competitors are tempting.  However, MEDICard has taken the lead in providing...

  • Broker Accounts Manager

    2 weeks ago

    PH-MPI-Makati City, TWC AIA Group Full time ₱900,000 - ₱1,200,000 per year

    MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard.  The competition is vast, and the benefits being offered by the competitors are tempting.  However, MEDICard has taken the lead in providing...

  • Client Management Officer

    3 days ago

    Makati City, National Capital Region, Philippines AIA Australia Full time

    MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing...

  • Reimbursement Manager

    1 week ago

    PH-MPI-Makati City, TWC AIA Group Full time ₱1,000,000 - ₱1,200,000 per year

    MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard.  The competition is vast, and the benefits being offered by the competitors are tempting.  However, MEDICard has taken the lead in providing...

  • Liaison Officer

    17 hours ago

    PH-MPI-Makati City, TWC AIA Group Full time

    MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard.  The competition is vast, and the benefits being offered by the competitors are tempting.  However, MEDICard has taken the lead in providing...

  • HR Client Partner

    2 weeks ago

    Makati City, National Capital Region, Philippines Lewis Personnel Management Full time ₱1,800,000 - ₱3,000,000 per year

    The HR Client Partner will act as the primary HR contact for our global clients who employ talent through our Employer of Record (EOR) services in the Philippines. This role connects internal HR operations with international clients, ensuring fast, accurate, and client-friendly communication on all HR-related matters. The HR Client Partner is part of the...

  • In-house Liaison Officer

    18 hours ago

    PH-MPI-Makati City, TWC AIA Group Full time

    MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard.  The competition is vast, and the benefits being offered by the competitors are tempting.  However, MEDICard has taken the lead in providing...