Accounting Lead

Role Details:

Type of Support: Accounting Lead
Contract Duration: Full Time
Work Type and Location: Onsite | Cyber Sigma, McKinley, Taguig City
Schedule: Graveyard
 

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don't just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let's build the future of customer experience together.

About the Role:

An Accounting Lead plays a vital role in ensuring the accuracy, efficiency, and compliance of financial operations within a dynamic payment solutions environment. This role is focused on monitoring money movement, performing reconciliations, resolving discrepancies, and supporting month-end and year-end closing activities. It also involves collaborating with cross-functional teams to streamline processes, enhance operational controls, and improve the overall customer payment experience. By contributing to initiatives that simplify payment acceptance, disbursement, and management, the Senior Accounting Specialist helps drive operational excellence and supports the transformation of outdated systems into modern, efficient solutions.

What You'll Do

• Monitor daily money movement activities, systems, and triaging alerts to provide insights and recommendations to improve accuracy and efficiency of settlements and disbursements.
• Execute daily, weekly, and monthly reconciliations, resolving discrepancies promptly.
• Monitor and apply customer collections and settlements of AR when necessary.
• Manage and triage tickets submitted to the Revenue Operations team.
• Handle month-end and year-end closing activities: invoicing customers, preparing backup, journal entries, account reconciliations, and flux analysis.
• Investigate and resolve issues within the reconciliation system through problem-solving and collaboration.
• Collaborate with cross-functional teams to optimize processes, automate workflows, and strengthen cash movement operations.
• Participate in financial systems/process improvement projects to enhance efficiency and accuracy.
• Ensure risk controls and segregation of duties are followed to mitigate risks.
• Maintain strong relationships with data providers, clients, and internal stakeholders.
• Develop documentation and ensure consistency in accounting and financial processes.
• Communicate effectively with stakeholders to provide timely updates on relevant issues.
   

What We Expect From You

• Education & Experience:

  • Bachelor's degree in Business, Finance, Accounting, or related field.

  • 4–5 years of relevant experience (FinTech/Payments background is an advantage).

• Knowledge & Skills:

  • Strong understanding of accounting operations, GAAP principles, and money movement processes.

  • Advanced Microsoft Excel skills (VLOOKUP, SUMIF, Pivot Tables, VBA, etc.).

  • Excellent attention to detail, documentation, and reconciliation accuracy.

  • Strong problem-solving, organizational, and interpersonal skills.

  • Outstanding verbal and written communication.

• Mindset & Attitude:

  • Proactive, curious, and eager to learn new tools, systems, and processes.

  • Able to address challenges, ask questions, and follow up on open items to ensure timely resolution.

  • Team player with the ability to collaborate across functions.

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They're the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what's next.
• Take ownership: Bold choices with integrity at the core—that's how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact

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