Team Leader

2 weeks ago

Pasig, National Capital Region, Philippines Asiatel Outsourcing Full time

Join one of the most dynamic and rapidly expanding teams of 2024 Step into a pivotal role as a
TEAM LEADER
for our prestigious
International Financial Account
and make a real impact in driving our success. By becoming a key part of our team, youll contribute to one of our top-performing campaigns and take part in our exciting growth journey.

We offer a unique opportunity to lead and inspire, working alongside dedicated professionals in a fast-paced, results-driven environment.

Youll be empowered to manage resources, provide essential coaching, and implement strategies for continuous improvement, while ensuring the highest standards of service delivery and compliance.

Here, your leadership will make a difference. We value strong team dynamics, innovation, and a commitment to excellence. If youre passionate about optimizing operations and mentoring a high-performing team, this is your chance to elevate your career within the ever-evolving BPO industry.

If you're ready to embark on an exciting career journey with ample opportunities for growth and development, we invite you to join us at
Asiatel Outsourcing
. Take the next step in your career and become a valued member of our rapidly expanding
FinTech Team
Apply now and seize this extraordinary opportunity

Job Responsibilities
As a Team Lead, you will be required to play a more contributory role for the growth of our financial account partner by undertaking the following responsibilities:

  • Support Associates with their questions and inquiries
  • Conduct refreshers updates and cascade to associates
  • Facilitates day-to-day team performance monitoring
  • Assist in developing key behavior for performance within team span through coaching and feedback
  • Motivate team and create an inspiring team environment.
  • Recognize high performance, reward accomplishments, encourage creativity, suggest, and organize team-building activities.
  • Promote and support effective team working through good communication and regular team meetings.
  • Understand the Companys objective both long term and short term and convey these to the team members.
  • Ensures that the team adheres to Companys Principles and Objectives.
  • Apply disciplinary actions when needed
  • Maintain a regular and reliable level of attendance and punctuality across the team.
  • Seek prompt Management assistance when needed in handling the team members
  • Perform appropriate duties as assigned by the Director/Management
  • Liaise with service partners, customers when needed to promote good service, develop products or other related services and to update accounts performance with Company's Director guidance.
  • Maintains communication to Company's Director and other department as needed
  • Perform appropriate duties as assigned by Management

Job Qualifications

  • Must have at least 3 years Team Manager experience in BPO / Call Center format
  • Must have at least 5 years Customer Service and/or Technical Support call center experience
  • Must have minimum of 5 years BPO or Call Center experience combined as agent and supervisory/managerial experience.
  • Proven experience in team management, or a related role within a customer service call center environment.
  • Proficient in using different reporting tools
  • Must have excellent communication skills
  • Experience in handling remittance, insurance, billing or retail is a must
  • Must be willing to report onsite - Ortigas Center Pasig

Great Compensation Inclusions

  • Competitive Salary Package
  • HMO
  • Paid Leaves
  • 2 Days Off
  • Paid training
  • Employee-friendly working environment
  • Career advancement

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