IT Senior Support Specialist

10 hours ago

Taguig, National Capital Region, Philippines HRTX Full time $60,000 - $80,000 per year

The IT Senior Support Specialist handles escalated tickets from Level 1 and 2 support, focusing on complex technical issues involving hardware, software, and network systems. The ideal candidate has strong troubleshooting skills, experience in enterprise IT environments, and the ability to work independently while collaborating with remote teams. Familiarity with ITSM tools like ServiceNow and adherence to ITIL practices are highly valued.

Essential Duties and Responsibilities:

Respond to and resolve support tickets involving:

  • Advanced workstation, laptop, and peripheral issues
  • Operating system errors and application-level problems
  • Network connectivity and configuration issues (LAN/WAN, VPN)
  • Microsoft 365 and cloud-based service issues
  • Perform in-depth troubleshooting and root cause analysis for recurring or complex incidents.
  • Support and maintain Active Directory user accounts, permissions, and group policies.
  • Assist with software deployments, system imaging, and patch management.
  • Collaborate with onshore IT teams to resolve cross-functional or infrastructure-related issues.
  • Document solutions and contribute to the internal knowledge base.
  • Ensure compliance with IT policies, procedures, and security standards.
  • Provide remote support using tools such as RDP, Teams, or other remote access platforms.
  • Participate in system maintenance tasks and support operational systems such as telephony and office equipment.

Required Qualifications & Experience:

  • Bachelors degree in Information Technology or a related field, or equivalent work experience.
  • Minimum 5-7 years of experience in IT support, including at least 1 year handling Level 3 or complex technical issues.
  • Strong knowledge of Windows OS, Microsoft 365, and basic networking concepts.
  • Experience with Active Directory, user provisioning, and endpoint management.
  • Familiarity with ITSM platforms (preferably ServiceNow) and ticketing workflows.
  • Excellent troubleshooting and problem-solving skills.
  • Strong written and verbal communication skills in English.
  • Ability to work independently and manage multiple priorities in a remote team environment.

Preferred Qualifications:

  • Microsoft certifications (e.g., MS-900, AZ-104, or equivalent)
  • ITIL Foundation certification
  • Experience with scripting (PowerShell, batch) or automation tools
  • Exposure to cloud environments (Azure, AWS)
  • Experience in healthcare, finance, or other regulated industries

Key Skills:

  • Advanced technical troubleshooting
  • Proficiency in Microsoft 365 and Windows environments
  • Strong documentation and organizational skills
  • Excellent customer service and interpersonal communication
  • Ability to prioritize and resolve issues efficiently
  • Familiarity with remote support tools and multi-line phone systems

R

  • IT Senior Support Specialist

    6 days ago

    Taguig, National Capital Region, Philippines HR TechX Corp. Full time

    OverviewIT Senior Support Specialist at HR TechX Corp. The IT Senior Support Specialist handles escalated tickets from Level 1 and 2 support, focusing on complex technical issues involving hardware, software, and network systems. The ideal candidate has strong troubleshooting skills, experience in enterprise IT environments, and the ability to work...

  • Senior Client Support Specialist

    3 days ago

    Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000

    Job Title: Senior Client Support SpecialistJob Description:The AdminPlus Team is responsible for ensuring the accuracy and maintenance of all employee eligibility information. As an AdminPlus Member Specialist, you will have the opportunity to join a dynamic team supporting Plan Sponsors and Members while interacting with AdminPlus Consultants and internal...

  • IT Senior Support Specialist

    6 days ago

    Taguig, National Capital Region, Philippines HR TechX Corp. Full time

    OverviewThe IT Senior Support Specialist - L1/L2 role at HR TechX Corp. handles escalated tickets from Level 1 and 2 support, focusing on complex technical issues involving hardware, software, and network systems. The ideal candidate has strong troubleshooting skills, experience in enterprise IT environments, and the ability to work independently while...

  • Application Support Specialist

    10 hours ago

    Taguig, National Capital Region, Philippines Finsure Full time ₱800,000 - ₱1,200,000 per year

    Application Support Specialist (Level 1)Finsure Taguig, National Capital Region, PhilippinesApplication Support Specialist (Level 1)Finsure Taguig, National Capital Region, PhilippinesMA Financial Group (FINSURE) is seeking an Application Support Specialist to join our Technology team in Bonifacio Global City (BGC), Manila. This role is essential in...

  • Senior Document Specialist

    3 days ago

    Taguig, National Capital Region, Philippines beBeeCreative Full time $60,000 - $80,000

    Job Title: Senior Document Specialist About the Role:We are seeking a highly skilled and creative Senior Document Specialist to join our team. As a Senior Document Specialist, you will be responsible for conceptualizing and producing high-quality documents such as placemats, infographics, presentations, proposals, newsletters, posters, banners, and other...

  • Administrative Support Specialist

    1 week ago

    Taguig, National Capital Region, Philippines beBeeAdministrative Full time

    Job DescriptionThe role of Administrative Support Specialist is responsible for providing administrative support to a team. This includes tasks such as preparing reports, handling daily admin tasks, and communicating with team members.Responsible for providing administrative support to a team.Prepare daily reports and handle daily admin tasks.Communicate...

  • Technical Support Specialist

    5 days ago

    Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱250,000 - ₱450,000

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team. This role involves providing technical assistance to customers and employees via various communication channels.Key Responsibilities:Provide prompt and effective technical support to customers and employees through phone, email,...

  • Cloud Product Specialist

    11 hours ago

    Taguig, National Capital Region, Philippines Prime Technology Specialist Incorporated Full time $50,000 - $100,000 per year

    Job Description: (Actual Duties and Responsibilities)This position's overall responsibility is to bridge strong connection between the several internal departments of company and support the key public cloud or hybrid cloud projects to not only find cloud services that meet the needs of customers but also facilitate customers digital transformation. Besides,...

  • Senior Testing Specialist

    3 days ago

    Taguig, National Capital Region, Philippines beBeeTesting Full time ₱800,000 - ₱1,200,000

    Senior Testing Specialist - Contract OpportunityWe seek a seasoned Senior Testing Specialist to support our digital business transformation. As a key member of our team, you will design and execute comprehensive testing strategies to ensure the quality of our enterprise-wide systems.This is an exceptional opportunity for a highly skilled and experienced test...

  • Application Support Specialist

    2 days ago

    Taguig, National Capital Region, Philippines Hammerjack Pty Ltd Full time

    OverviewApplication Support Specialist (Junior to Senior) - Hybrid - BGC TaguigSalary: P50,000 - P130,000Nighshift/ Midshift ScheduleWe are seeking experienced Application Support Specialist with strong SQL expertise and at least 3-8 years of experience in enterprise application support. This role requires deep technical knowledge and leadership capabilities...