QA Manager

Key Responsibilities:

• Quality Assurance Management:
• Develop, implement, and oversee the company's Quality Management System (QMS) to ensure compliance with regulatory standards (e.g., FDA, DOH, and international food safety standards such as HACCP, ISO 22000, and GMP).
• Establish, review, and update quality assurance policies and procedures to align with industry best practices and regulatory requirements.

• Lead and supervise the daily operations of the QA team, ensuring efficient execution of tasks, team development, and adherence to quality standards.

• Product Quality Control:

• Monitor all stages of the production process to ensure that products meet established quality standards, including raw materials, in-process production, and finished goods.
• Conduct regular audits and inspections of production lines to detect non-conformities and ensure corrective actions are taken promptly.

• Implement and monitor effective inspection protocols, ensuring product quality and compliance with internal and external specifications.

• Regulatory Compliance:

• Ensure compliance with food safety and quality regulations as set by the Food and Drug Administration (FDA), Bureau of Food and Drugs (BFAD), and other relevant regulatory bodies.
• Stay updated on changes in food safety regulations and industry standards to ensure continued compliance.

• Manage and oversee the preparation and submission of regulatory documentation and reports for compliance audits, including certification bodies and third-party audits.

• Team Leadership & Development:

• Lead, train, and mentor the QA team to ensure they are equipped with the necessary knowledge and skills to meet quality standards and objectives.
• Provide guidance and support to QA staff in resolving quality issues, providing technical expertise as needed.

• Establish and track performance metrics for the QA team, providing regular feedback and performance reviews to encourage continuous development.

• Continuous Improvement:

• Initiate and lead continuous improvement programs within the QA department to enhance quality processes, reduce waste, and improve efficiency.
• Conduct root cause analysis for quality issues, leading corrective and preventive actions (CAPA) to resolve any deviations from established standards.

• Collaborate with the production, R&D, and other departments to implement process improvements and new quality control techniques.

• Supplier Quality Management:

• Work closely with the procurement department to establish supplier quality requirements and standards.

• Conduct supplier audits, monitor supplier performance, and ensure that raw materials and ingredients meet company quality standards before they are approved for use in production.

• Documentation & Reporting:

• Maintain detailed records of quality assurance activities, including testing results, inspection reports, corrective actions, and audit findings.
• Prepare regular QA reports for senior management, detailing performance, product quality trends, and areas for improvement.

• Ensure proper documentation of all quality-related procedures, processes, and changes, in accordance with company policies and regulatory requirements.

• Customer & Stakeholder Engagement:

• Handle customer complaints or quality-related inquiries, conducting investigations and ensuring corrective actions are taken.
• Liaise with external auditors, regulatory bodies, and other stakeholders to ensure compliance and maintain the company's reputation for product quality.

• Participate in customer meetings or presentations regarding product quality, food safety, and compliance issues.

• Food Safety Management:

• Ensure effective food safety systems, such as Hazard Analysis and Critical Control Points (HACCP), are in place and adhered to throughout the production process.
• Train staff on food safety standards and protocols, ensuring proper sanitation and hygiene procedures are followed.

Qualifications:

• Educational Background:
• A Bachelor's Degree in Food Technology, Food Science, Chemistry, Biology, or related field.
• Certifications in food safety and quality management systems (e.g., HACCP, ISO 22000, GMP) are highly preferred.
• Work Experience:
• At least 5 years of experience in a quality assurance or quality control role in the food manufacturing industry, with a minimum of 2 years in a managerial capacity.
• Proven experience in leading quality assurance teams, managing audits, and ensuring compliance with food safety standards.
• Skills & Competencies:
• Strong knowledge of food safety standards, regulations (FDA, BFAD, etc.), and quality management systems (ISO, HACCP, GMP).
• Excellent leadership and team management skills, with a focus on coaching and developing a high-performance team.
• Exceptional analytical skills, with the ability to perform root cause analysis and lead corrective action processes.
• Strong communication skills, with the ability to interact with various stakeholders, including internal teams, suppliers, regulatory bodies, and customers.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and experience with quality management software.
• Personal Attributes:
• Attention to detail with a strong commitment to product quality and safety.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Proactive, results-driven, and continuously seeking opportunities for improvemen

Job Type: Full-time

Work Location: In person