Real Time Payments Manager

2 days ago

Makati City, National Capital Region, Philippines Euronet Full time $60,000 - $120,000 per year

Job Description: Real Time Payments (RTP) Manager

Reports To: Head of Sales and Partnerships

Role Overview

The
Real Time Payments (RTP) Manager
is responsible for managing and coordinating all RTP-related activities across internal and external stakeholders. This role ensures operational excellence, compliance with regulatory mandates, and alignment with industry standards. The RTP Manager oversees performance reporting, facilitates agreements, drives process improvements, and engages with customers and stakeholders to expand RTP services and identify new business opportunities.

Key Responsibilities

Operational & Coordination

  • Tracks issues and coordinates with internal/external stakeholders.
  • Acts as single point of contact for Customer Success Management (CSM) for internal teams and manage customer interactions.
  • Coordinates with Project Management for pre-production and Service Delivery for production-related activities.
  • Collaborates with Incident Management and Technical Operations teams for timely issue resolution.

Performance Reporting

  • Oversight on preparation and presentation of Monthly Performance Reports (MPR) for key clients

Governance & Compliance

  • Facilitates SOW, Change Requests, Amendments, and Agreement follow-through.
  • Ensure improvements and alignments of RTP product mandates from regulatory and industry standards with internal stakeholders.

Process Development & Improvement

  • Creates and manages processes for new projects, issues, and concerns.
  • Facilitates process development and operationalization of various projects using Real Time Payments in collaboration with stakeholders.
  • Provides service insights and identify areas for improvement.

Business Growth & Customer Engagement

  • Identifies new business opportunities and potential service extensions.
  • Directly engages with key stakeholders through meaningful analysis of services and offerings.
  • Participates in programs to promote equivalent services.
  • Understands retail customer requirements to create 360° feedback for service improvement.

Qualifications & Skills

  • Bachelor's degree in Business, Management, IT or related field.
  • Proven experience in Real Time Payments, payment operations, or financial services.
  • Strong understanding of the technical aspects of Real Time Payments.
  • Excellent coordination and stakeholder management skills.
  • Analytical mindset with ability to identify improvement areas.
  • Strong communication and presentation skills

  • Real Estate Broker

    1 week ago

    Makati City, National Capital Region, Philippines Empyrean Real Estate Corporation Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionEmpyrean Real Estate Corporation is your one-stop gateway for all things real estate in the Philippines. We simplify real estate transactions by providing comprehensive services tailored to meet the client's needs. Focused on delivering value, Empyrean Real Estate Corporation ensures that your real estate journey is efficient and...

  • Real Time Analyst

    1 week ago

    Makati City, National Capital Region, Philippines eTeam Full time ₱600,000 - ₱900,000 per year

    Job Title: Real-Time Analyst Location: Taguig (On-site) Salary: ₱60,000/month Contract Duration: 6 months Employment Type: Full-time, On-siteAbout the RoleWe are seeking a Real-Time Analyst (RTA). In this role, you will play a critical part in ensuring SLAs are met by monitoring queues, optimizing staffing, and providing real-time operational support to...

  • Real-Time Analyst

    2 days ago

    Makati City, National Capital Region, Philippines Lean Solutions Group Full time ₱900,000 - ₱1,200,000 per year

    The Real-Time Analyst (RTA) plays a critical role in ensuring smooth daily operations by monitoring queues, managing agent schedule adherence, and providing real-time insights to support optimal staffing and service levels. This role partners closely with Operations and Workforce Management to drive efficiency and meet client expectations in a fast-paced BPO...

  • Real Time Analyst

    2 days ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per year

    The Real Time Analyst is primarily responsible for closely monitoring real-time call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the Forecasting and Scheduling Team.The Real-Time Analyst is responsible for, but not limited to:Quality Management- Performs...

  • Real Estate Sales Partner

    1 week ago

    Makati City, National Capital Region, Philippines Empyrean Real Estate Corporation Full time ₱30,000 - ₱60,000 per year

    Company DescriptionEmpyrean serves as a comprehensive gateway for all real estate needs in the Philippines, providing a simplified and accessible platform. Clients can expect streamlined solutions that eliminate complexity in real estate transactions. Focused on delivering convenience and efficiency, Empyrean offers a dependable and modern approach to...

  • Workforce Management Real-Time Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines Penbrothers Full time ₱1,200,000 - ₱2,400,000 per year

    About PenbrothersPenbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR,...

  • WFM Real Time Analyst

    2 days ago

    Makati City, National Capital Region, Philippines Teleperformance Full time

    About the roleWe are seeking a motivated and detail-oriented real-time analyst to join our dynamic team at Teleperformance Alphaland Makati. As a WFM Real Time Analyst I, you will play a vital role in ensuring the efficient and effective management of our customer contact operations. This full-time position offers the opportunity to work in a fast-paced,...

  • Real Time Analyst

    2 days ago

    Quezon City, National Capital Region, Philippines Tech Mahindra Full time $40,000 - $60,000 per year

    Responsibilities· Analysis – Strong Analytical skills· Should be able to handle & achieve the departmental requirements· Maintaining secrecy of data· Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis· Should be open to change, Multi-tasking skills· Ability to manage real time queues...

  • Payments Specialist

    2 days ago

    Makati City, National Capital Region, Philippines AXA Full time ₱300,000 - ₱600,000 per year

    Posting of PaymentsExtract, validate the collection file and ensuring an up-to-date and accurate detailsPost payments in the systemReconciliation and AnalysisAnalyzes payment discrepancies vs. due premiums for proper allocation of payments. Analyzes payments and performs timely clean-up of over the counter paymentsEnsures timely posting Send follow ups for...

  • Payments Specialist

    8 hours ago

    Makati City, National Capital Region, Philippines AXA Full time ₱80,000 - ₱120,000 per year

    Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An. AXA Philippines is one of the first to introduce...