Senior People Operations Specialist

At Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world's leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals. By combining cutting-edge technology with a discerning eye for creativity, we help businesses grow through content that stands out.

Our culture is built on extreme ownership and peak performance. We are customer-obsessed, data-informed problem solvers who thrive on radical candor, embrace challenges by loving the dirt, and refuse mediocrity. We believe in accountability, humor, and diversity — and we're united by a mission to help businesses tell better visual stories.

About the role:
You will be challenged to be part of our People Operations team and will play a key role in ensuring a positive employee experience by managing day-to-day HR activities, supporting employee relations, talent acquisition, compliance, and performance management. You will serve as a liaison between HR and the departments to address employee engagement and organizational development initiatives.

What you'll do:
Employee Lifecycle Management

• Oversee employee onboarding requirements, including Sprout account creation, Rippling profile updates, access level set-up, and document uploads
• Manage employee movement documentation, change updates, and status changes (probationary, regularization, etc.)
• Administer offboarding processes, including account terminations, exit packet preparation, final pay coordination with our vendor, and routing of clearance documents

HR Systems & Data Administration

• Maintain and update employee profiles in HR systems (Sprout, Rippling)
• Monitor employee attendance, leave management, and weekly masterlist updates
• Manage approvers, troubleshoot system issues, and escalate unresolved cases to system experts
• Ensure accurate database management, timekeeping first pass, and payroll ID/BDO account synchronization

Payroll & Benefits Administration

• Prepare payroll instructions, endorse new hire and final pay details, and coordinate payroll tickets with vendors
• Handle government benefit registrations, notifications, and loan management (certifications and payroll deductions)
• Coordinate with benefits vendors, HMO brokers, and monitor claim status and escalations with the vendor and company Nurse
• Collect benefits documents and endorse claims for crediting

Employee Services & Compliance

• Generate employment-related documents (COE, regularization letters, review reminders)
• Respond to employment verifications and government reporting requirements (SSS, PhilHealth, HDMF, BIR)
• Route final payslips, quitclaims, and tax forms (BIR 2316)
• Ensure compliance with internal policies and government regulations

Service Desk Support

• Manage Fresh Service tickets by triaging, assigning, escalating, and resolving employee concerns
• Document payroll tickets, track employee requests, and ensure timely closure of cases

What you'll need:

• At least 2 years of HR Generalist Experience, with preference for HR Accounts Management
• Excellent proficiency in written and spoken English
• Adequate knowledge of current labor rules and regulations
• Process-oriented and independent
• Experience in using HRIS (Rippling and/or Sprout is a plus)
• Proficiency in using Google Spreadsheets
• Experience in using Project and Ticketing Management platforms
• Strong quantitative and analytical skills
• A "let's get it done" mindset

Job benefits:

• Competitive salary
• Transportation allowance provided
• 20% night differential (if applicable)
• Health Insurance (Day 1 HMO w/ dependents)
• Free daily meals
• Paid Time Off
• Company Equity

About the team:
Snappr is the world's largest on-demand marketplace for visual content. Our teams are entrepreneurial, collaborative, and impact-driven — solving complex customer challenges at a global scale. Every project you take on will contribute to how businesses tell their stories visually, helping us set the standard for visual content worldwide.