Project Manager

Job Title: Project Manager

Reporting To: Global Service Delivery Director

Location: Philippines

Work Type: Remote

Role Overview

The Project Manager drives the planning, execution, and delivery of cross-functional initiatives, including new client onboarding and strategic projects. This role ensures projects are completed on time, within scope, and aligned with client and organizational objectives. Acting as the central coordinator across Service Delivery, Account Operations, Clinical teams, and Sales, you'll translate client requirements into actionable plans, proactively manage risks, and deliver measurable outcomes.

You'll foster a culture of accountability, collaboration, and continuous improvement, optimizing processes and reporting to enhance operational efficiency and client satisfaction. The Project Manager combines strong project management expertise with hands-on problem-solving to ensure high-quality, seamless delivery across multiple accounts and regions.

While this role is remote, there may be a requirement to travel occasionally.

Project Planning & Execution

• Develop detailed project plans, timelines, and resource allocations for initiatives spanning multiple functions and regions, including new client onboarding projects.
• Track project progress, manage dependencies, and ensure milestones are met on time and within scope.
• Identify and escalate risks, blockers, and issues proactively, providing actionable recommendations.
• Ensure alignment between operational execution and strategic account objectives.
• Foster a culture of consistent, high-quality project delivery across teams, promoting accountability, proactive problem-solving, and standard best practices.

Cross-Functional Coordination

• Serve as the primary liaison between Service Delivery, Account Operations, Clinical teams, and other stakeholders.
• Facilitate regular project meetings, status updates, and coordination across distributed teams.
• Ensure that project objectives are clearly communicated and understood by all contributors.
• Collaborate with Sales to transition new clients seamlessly from the sales process to project implementation.
• Champion cross-team collaboration, encouraging shared ownership of project outcomes and continuous learning.

Reporting & Insights

• Contribute project information to the SDMs for governance reporting to the Senior Leadership Team on the onboarding status of clients
• Consolidate project updates, progress metrics, and performance data into actionable insights for Service Delivery Managers and client leadership.
• Assist in the preparation of QBRs/MBRs by providing project-specific data, risk analysis, and outcomes.
• Support continuous improvement by tracking lessons learned and sharing best practices across accounts, embedding these into the project delivery culture.

Process & Improvement Initiatives

• Identify inefficiencies in current processes and propose practical solutions to improve delivery quality and operational efficiency.
• Partner with the Account Operations Manager to implement system and process enhancements.
• Ensure documentation of processes, workflows, and standards to enable scalability and consistency.
• Promote the adoption of standardized processes and tools that enhance project delivery excellence across the organization.

Client Support & Engagement

• Assist in managing client-facing initiatives, ensuring deliverables meet or exceed client expectations, with a focus on smooth onboarding for new clients.
• Support escalations or complex requests by coordinating the appropriate internal resources.
• Translate client requirements into actionable project plans for internal teams.
• Drive a proactive approach to client onboarding, ensuring a structured, efficient, and high-quality experience.

• Bachelor's degree in Business Administration, Project Management, Operations, Healthcare Administration, or related field.
• PMP (Project Management Professional) or PRINCE2 Practitioner certification preferred.
• Certifications in process improvement or operational excellence (e.g., Lean Six Sigma) are a plus.
• 3–7 years of project management experience in service delivery, client onboarding, healthcare, or professional services.
• Proven track record of managing cross-functional projects from planning through execution.
• Experience translating client requirements into actionable project plans.
• Experience driving process improvement and operational efficiency initiatives.
• Strong command of project management tools (e.g., MS Project, Asana).
• Data analysis and reporting skills, including Excel, PowerBI, and KPI tracking.
• Excellent communication, stakeholder management, and facilitation abilities.
• Strong leadership, team collaboration, and client relationship management skills.
• Ability to manage competing priorities, adapt to change, and proactively solve problems.
• Demonstrated ability to track metrics, identify risks, and deliver projects on time and within scope.
• Fluent in written and spoken English.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

At Zevo, we're a global leader dedicated to enhancing the psychological health and wellbeing of those on the front lines of content moderation. By joining our team, you will become part of an elite community committed to providing unparalleled support to content moderation teams and Trust & Safety professionals across the globe.

Diversity, Equity, Inclusion, and Accessibility at Zevo

At Zevo, we are a global leader dedicated to enhancing the psychological health and wellbeing of those on the front lines of content moderation. By joining our team, you will become part of an elite community committed to providing unparalleled support to content moderation teams and Trust & Safety professionals worldwide.

We believe that a diverse, equitable, and inclusive workforce is essential to achieving our vision. We are committed to fostering, cultivating, and preserving a culture that prioritizes equity, diversity, inclusion, and accessibility. Our employees are our most valuable asset, and the collective sum of their individual differences, life experiences, knowledge, creativity, innovation, self-expression, unique skills, and talents significantly contributes to our culture, reputation, and success.

We embrace and encourage the diverse backgrounds and perspectives of our employees, including their age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental abilities, political affiliation, race, religion, sexual orientation, socio-economic status, and other unique characteristics. We are dedicated to creating an environment where everyone has the resources and support needed to thrive, ensuring that opportunities and outcomes are equitable for all.

Accessibility and Accommodations

At Zevo, we are committed to providing a fair and accessible hiring process. If you require accommodations during the application process, please let us know. We will work with you to ensure a smooth and inclusive experience, which may include alternative formats for application materials, adjustments to interviews, or any other necessary accommodations.

If you have any questions or need assistance, please contact