IT Technical Support Specialist

2 weeks ago

Paranaque City, Calabarzon, Philippines Yondu, Inc. Full time
  • Respond to user inquiries and provide technical assistance in a timely and professional manner.
  • Responsible for the install, configuration, and maintenance of end-user devices, peripherals, and software applications.
  • Troubleshoot and resolve hardware and software issues, escalating complex problems to senior support staff when necessary.
  • Assist in the implementation of incident, problem, and change management processes.
  • Maintain accurate records of support activities, including incidents details, resolutions, and follow-up information..
  • Communicate effectively with end-users, providing clear and concise instructions and information.
  • Participate in training sessions to enhance technical skills and knowledge.
  • Other job-related activities that may be assigned from time to time.

Minimum Qualifications

  • At least graduate with a Bachelor's Degree in IT, Computer Science, Engineering, or any related course.

  • Related Work Experience:

  • On the job trainee or Desktop Support role.

  • Knowledgeable in the following:

  • Hands-On experience with Windows and Mac OS environment

  • Windows User Access Management
  • Working knowledge in setting up Local area network, wireless network, and All-in-one printer

  • Ability to perform remote troubleshooting and provide clear instructions to end user

  • Skills:

  • Must have sound problem resolution, judgment, and decision-making.

  • Must have strong interpersonal and organizational skills.
  • Able to work independently and in a team environment
  • Must be adept to work in a fast-paced environment with tight SLAs.

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