Team Lead, Professional Services
2 weeks ago
- Lead for Professional Services teams for a territory and taking ownership of providing quality services to the territory. Treat everyone in the team with respect, listen to team leaders' suggestions and keep the team cohesive.
- Define and Track team KPI's and make sure resources are allocated to reach the KPI's metrics.
- Work on ways to bring efficiency at work.
- Define and Track team goals and provide guidance to meet them.
- Reward employees and participate in team/company activities.
Experience
Mid to senior level management roles in Professional Services/Operations/Client Services Management functions
Knowledge & Skill
- Has knowledge in SP, DP or QA.
- Superior customer service skills.
- Potential and desire to be an excellent manager.
- Proven team player.
- Ability to manage multiple initiatives, goals, and tasks.
- Deadline and success driven.
- Strong analytical and problem-solving abilities.
- Has good business acumen.
- Can make and communicate difficult decisions
- Proficiency in Microsoft Office PowerPoint and Excel.
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