Team Lead, Professional Services

2 weeks ago

Cebu City, Central Visayas, Philippines Dynata Full time ₱1,500,000 - ₱2,500,000 per year

Responsibilities

  • Responsible for the project management of both individually managed projects and projects managed by direct reports.
  • Support team members with issue resolution by being the first point of contact.
  • Manage team workload and assign projects to PMs, helping to find additional support when needed, offering available time when they have it, and helping to identify coverage as needed.
  • Help manage client relationships for the team's client accounts.
  • Consistently meet client expectations for delivering market research data and services.
  • Actively monitor and update the management team with key performance indicator data.
  • Identify, seek, and provide world-class training for team members in a rapidly changing environment.
  • Monitor and proactively communicate with internal and external clients regarding team milestones, hurdles, etc.
  • Allocate manageable goals to employees based on team needs, interests, and development needs.
  • Provide employees with timely, fair, and measured performance assessments and feedback to foster growth.
  • Reward and recognize performance as appropriate.
  • Communicate department and company strategy and direction regularly to employees so they can help drive success.
  • Share knowledge and best practices within Client Services to develop team members and ensure Dynata Client Services is best in class.

Experience

  • At least 3 years of recent experience in quantitative online and digital market research experience, including competence in research and survey design, sampling, and consultation.
  • 5+ years of experience in business environment.
  • 5+ years project management experience.

Knowledge & Skill

  • Has managerial knowledge of sub-unit or sub-function as well as technical discipline
  • Has basic understanding of the roles of the relevant groups within the function or business unit
  • Has basic supervisory knowledge and skills.

  • Team Lead, Professional Services

    2 weeks ago

    Cebu City, Central Visayas, Philippines Dynata Full time ₱1,500,000 - ₱2,500,000 per year

    Lead for Professional Services teams for a territory and taking ownership of providing quality services to the territory. Treat everyone in the team with respect, listen to team leaders' suggestions and keep the team cohesive. Define and Track team KPI's and make sure resources are allocated to reach the KPI's metrics. Work on ways to bring efficiency at...

  • SERVICE DESK TEAM LEAD

    6 days ago

    Cebu City, Central Visayas, Philippines Allied Fusion Services, Inc. Full time ₱450,000 - ₱600,000 per year

    JOB SUMMARYThe Service Desk Team Leader is responsible in managing the Managed Service Desk Team. He or she shall support the SDM that all client requirements are relayed to subordinates and tracked for the purpose of its delivery and implementation. He shall also be responsible in collaborating with the Client Services and TQID Support in the gathering all...

  • Team Lead, General Ledger

    2 weeks ago

    Cebu City, Central Visayas, Philippines Dover Business Services Full time ₱1,200,000 - ₱2,400,000 per year

    POSITION TITLE: LEAD – GENERAL LEDGERREPORTING TO: Manager – General LedgerLOCATION: Cebu, PhilippinesSummary Description:Working with an emerging shared services organization, the General Ledger Team Lead is responsible for leading and supporting a Dover business segment's processing of general ledger transactions. While managing a small team of...

  • Team Lead, General Ledger

    2 weeks ago

    Cebu City, Central Visayas, Philippines Dover Business Services Europe Full time ₱900,000 - ₱1,200,000 per year

    POSITION TITLE: LEAD – GENERAL LEDGERREPORTING TO: Manager – General LedgerLOCATION: Cebu, PhilippinesSummary DescriptionWorking with an emerging shared services organization, the General Ledger Team Lead is responsible for leading and supporting a Dover business segment's processing of general ledger transactions. While managing a small team of...

  • Team Lead, Accounts Payable

    6 days ago

    Cebu City, Central Visayas, Philippines Dover Business Services Full time ₱900,000 - ₱1,200,000 per year

    POSITION TITLE: TEAM LEAD – ACCOUNTS PAYABLEREPORTING TO: Manager - Accounts PayableLOCATION: Cebu, PhilippinesSummary Description:Working with an emerging shared services organization, the AP Lead is responsible for leading and supporting a Dover business segment's processing of account payables. This role is responsible for managing a functional team of...

  • Team Lead, Service Delivery

    2 days ago

    Cebu City, Central Visayas, Philippines TTEC Full time ₱1,200,000 - ₱2,400,000 per year

    Your potential has a place here with TTEC's award-winning employment experience. As a Team Lead working onsite in the Philippines - Cebu, Lipa, Pampanga, Sta. Rosa, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the...

  • Team Lead, Accounts Payable

    1 week ago

    Cebu City, Central Visayas, Philippines Dover Business Services Europe Full time ₱900,000 - ₱1,200,000 per year

    POSITION TITLE: TEAM LEAD – ACCOUNTS PAYABLEREPORTING TO: Manager - Accounts PayableLOCATION: Cebu, PhilippinesSummary DescriptionWorking with an emerging shared services organization, the AP Lead is responsible for leading and supporting a Dover business segment's processing of account payables. This role is responsible for managing a functional team of...

  • Team Lead, Tax Center of Excellence

    2 weeks ago

    Cebu City, Central Visayas, Philippines Dover Business Services Europe Full time ₱900,000 - ₱1,200,000 per year

    POSITION TITLE: LEAD – TAX CENTER OF EXCELLENCEREPORTING TO: Senior Team Lead,Tax Center of ExcellenceLOCATION:Cebu, PhilippinesSummary DescriptionWorking with an emerging shared services organization, the Tax Center of Excellence Lead is responsible for supporting a Dover business segment's processing of advising clients of tax implications, tax...

  • Team Lead

    3 hours ago

    Cebu City, Central Visayas, Philippines MedGather Full time ₱360,000 - ₱420,000 per year

    Primary Responsibilities:Leadership & Team ManagementLead, manage, and motivate a team to achieve operational and performance goals.Act as the primary point of contact between team members, management, and clients when necessary.Monitor individual and team performance to ensure productivity, quality, and efficiency standards are consistently met.Conduct...

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Moder Full time ₱1,500,000 - ₱2,500,000 per year

    Job SummaryThe Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team...