Operations Senior Specialist III

Job DescriptionJoin a team that plays a vital role in helping customers achieve their homeownership dreams. As part of our Home Lending Consumer Originations Underwriting Support group, you'll make a direct impact by ensuring the integrity and quality of our lending processes. Collaborate with talented professionals and contribute to a seamless mortgage experience for our clients. Your expertise will help us deliver outstanding service and uphold our commitment to excellence. Be part of a dynamic environment where your skills and ideas are valued.Job SummaryAs an Operations Specialist III in Home Lending Consumer Originations Underwriting Support, you review and validate mortgage documents to help customers move forward in their home loan journey. You work with us to ensure compliance with credit policies and investor guidelines, supporting our mission to deliver high-quality lending solutions. You collaborate with internal partners to resolve issues and maintain accurate records. Your attention to detail and customer focus help us achieve productivity targets and maintain high levels of satisfaction.Job ResponsibilitiesConduct comprehensive reviews of loan files for completeness and accuracyPerform specialized underwriting support, including credit analysis and document preparationReview and analyze purchase contracts for compliance and completenessIdentify and flag critical contract elements that impact loan termsExecute data verification processes to resolve alerts and validate borrower informationMaintain accurate participant data entry and system reportingCoordinate with Home Loan Advisors on incomplete applications and missing documentationIdentify potential risks associated with mortgage applications and implement measures to mitigate those risksCommunicate decisions and findings effectively to internal stakeholdersCollaborate with Customer Care Specialists, Home Lending Advisors, Quality Assurance teams, Risk Partners, and ClosersUphold customer service excellence in every interactionRequired Qualifications, Capabilities, and SkillsBachelor's degree in finance, business administration, economics, or related fieldAt least 1 year of experience in U.S. residential mortgage processing or underwritingProficiency in specialized systems, tools, and spreadsheet calculatorsStrong analytical skills with attention to detail and accuracyDemonstrated decision-making skills in evaluating creditworthinessExceptional written and verbal communication skills; CSA / Voice CertifiedCommitment to customer service excellenceAbility to work night shifts (U.S. hours)Willingness to work hybrid and 5 days in office, depending on business needsAbility to adapt to changing market conditions and regulatory environmentsExperience maintaining accurate data entry and system reportingPreferred Qualifications, Capabilities, and SkillsExperience with different types of mortgage productsStrong understanding of federal and state mortgage regulationsExperience in home lending operations or evaluating creditworthinessAbility to analyze customer documentation, determine income and repayment ability, and assess hardship or potential fraudExperience collaborating with cross-functional teamsStrong problem-solving skills to identify and resolve issuesExperience in a high-volume, fast-paced environmentInternal Application Eligibility RequirementsTENURE:Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.PERFORMANCE:Meets satisfactory performance standards as defined by the firmBy submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's Human Resource Policies and Guidelines.Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.Make sure your profile is updated in the new > Jobs. Attaching your updated resume is encouraged.In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.About UsJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.