Service Delivery Lead

4 days ago

Manila, National Capital Region, Philippines OpsWerks Full time ₱1,200,000 - ₱1,500,000 per year

Your Role

You take a personal stake in the services you partner with and the strategies your team defines and leads. You hold yourself to (almost, but not quite) impossibly high standards. You have unshakeable integrity. You're always asking why. You are as comfortable speaking to partners, team owners, even executives in open forums as you are with discussing a burn-down chart with a team member.

As a Service Delivery Team Lead in OpsWerks, you'll be on a team whose mission is to build and improve its partners' most critical cloud and internet services. We are looking for decision makers and people person leaders to join this amazing team. If you feel this is you, we'd love to get to know you.

Your Qualifications

You're an accomplished builder and leader of high-performance technical teams, ready to tackle your next challenge. You have the technical chops to go deep, yet retain the ability to focus on higher-level business and product goals.

You need to be making right decisions regarding business operations and strategies that are being implemented. Things like deciding what existing frameworks need to be improved, what skill sets are required when onboarding a new property because they will constitute the basis on which business is grown.

You should be making wise decisions in team building choices — hire team members, separate with team members, and everything in between.

  • Aligns with Opswerks' beliefs, values, mission, and
  • methodsMinimum 5 years of strategic team leadership and development experience, including attracting, developing and retaining top
    talent, preferably in any IT-related business or Industry
  • Passion and dedication to the delivery of an unparalleled and consistent customer experience
  • Stellar communication skills, both verbal and written, and influencing partners at all levels
  • Excellent leadership skills that improve team focus, efficiency, and effectiveness
  • Ability to perform robust service management process analysis and recommend solutions
  • Prioritize, plan, delegate and execute department strategies, objectives, projects successfully
  • Thrives in ambiguous, 24×7 fast-paced environment operating at both strategic and tactical levels
  • Strong emphasis on SRE as an engineering discipline with a focus on automation
  • Highly skilled, organized, experienced, and enjoy orchestrating programs with many moving parts: people, needs, and technologies
  • Comfortable collaborating and influencing a diverse set of people and teams to do what needs to get done and negotiate when approaches or timelines change
  • Bachelor's degree or equiva
    lent in Computer Science, Information Systems, Engineering, or business related field

Apply for the Job

Our team is made up of individuals who are aligned with OpsWerks' values. In the spirit of building a healthy community, which requires open and honest communication, here are our expectations for every one of us at OpsWerks:

  • To uphold OpsWerks' Mission and Methods.
  • To know, believe, and execute each team's mission plan.
  • Growing in the 4 awareness (self, others, surroundings, and situation)
  • To take ownership of your personal growth for the team's well-being
  • To never give up, to never give in… only giving your best.

Ready to start your awesome journey and be part of OpsWerks?

  • Technology Service Delivery Lead

    6 days ago

    Manila, National Capital Region, Philippines Nicoll Curtin Full time ₱2,000,000 - ₱2,500,000 per year

    This is a high-impact leadership role where you'll serve as the bridge between business and technology, leading a dedicated team of analysts and delivery managers to drive transformation and operational excellence.Responsibilities:Lead IT strategy and project execution for a key business unit (Finance/Compliance/Risk/Audit)Act as the primary IT contact for...

  • Service Delivery Lead, L3

    4 days ago

    Manila, National Capital Region, Philippines Kroll Full time

    Role OverviewThe Service Delivery Process Lead is responsible for establishing and governing service delivery processes across SupportOps. This role ensures ITIL-aligned practices, maintains the service catalog, and drives SLA compliance and reporting. Working closely with Technical Business Analysts, Data Operations, and Quality Assurance teams, the Process...

  • SIAM Service Delivery Lead

    4 days ago

    Manila, National Capital Region, Philippines AUMTREND PH INC Full time

    Service Delivery Lead - SIAMLocation: BGC, TaguigSetup: Hybrid, 2 days onsite/weekSalary: up to 220k, depending on experienceRequirements:10+ years of experience in implementing Service Integration and Management processExcellent Service Integration Process knowledgeManage cross-vendor activities like major incidents, RCAs, changes, releases etc.Excellent...

  • Delivery Lead

    4 days ago

    Manila, National Capital Region, Philippines Ploy Full time ₱1,500,000 - ₱2,500,000 per year

    Delivery LeadLocation: Philippines (Hybrid) Job Type: 1-Year Renewable Contract Industry: ConsultingResponsibilities:Lead and drive project delivery, ensuring value is consistently delivered to clients.Create and manage delivery plans, including scope, estimates, and statements of work.Translate client strategies and goals into actionable roadmaps.Provide...

  • Service Delivery Manager

    2 weeks ago

    Manila, National Capital Region, Philippines CXC Full time ₱1,500,000 - ₱2,500,000 per year

    Do you love developing leaders and driving high-performing technical teams? We're looking for aService Delivery Team Managerto lead our Service Delivery Team Leads and SRE teams, delivering exceptional support to our partners while growing the next generation of leaders.What We're Looking For:8+ years in service delivery, SRE, or technical operations,...

  • NetSuite Delivery Lead

    4 days ago

    Manila, National Capital Region, Philippines Atticus Solutions Full time ₱900,000 - ₱1,200,000 per year

    Role DescriptionThis is a full-time remote role for a NetSuite Delivery Lead . As a Delivery Lead, you will be responsible for providing expert guidance and support for NetSuite implementation and optimization projects as the leader over the team. You are directly responsible for the successful delivery of projects. Your day-to-day tasks will include...

  • Service Delivery Team Manager

    2 weeks ago

    Manila, National Capital Region, Philippines CXC Global Hong Kong Limited Full time ₱1,500,000 - ₱2,500,000 per year

    Do you love developing leaders and driving high-performing technical teams? We're looking for a Service Delivery Team Manager to lead our Service Delivery Team Leads and SRE teams, delivering exceptional support to our partners while growing the next generation of leaders.What We're Looking For:8+ years in service delivery, SRE, or technical operations,...

  • Regional Services Delivery Manager

    4 days ago

    Manila, National Capital Region, Philippines VEGA Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Regional Service Delivery ManagerLocation: Manila, PhilippinesCompany: Vega GlobalAbout Vega GlobalVega Global is a leading provider of audio-visual (AV) and workplace technology solutions, delivering innovative and high-quality services to clients across diverse industries. With a strong presence in the Asia Pacific region, we are committed to...

  • IT Service Delivery Manager

    2 days ago

    Manila, National Capital Region, Philippines CODA Technology Services Full time ₱900,000 - ₱1,200,000 per year

    We are hiring an IT Service Delivery Manager on a permanent basis to support a global enterprise retail organisation through a significant IT service transformation. This regionally based role based in Manila, Philippines, is critical in bridging local operations with global strategy, as the business moves through a multi-year change and improvement...

  • Service Delivery Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines Planit Full time ₱900,000 - ₱1,200,000 per year

    Planitare world leaders in application testing and quality engineering. We provide solutions that support organisations to deliver high quality systems, applications, and IT architecture.Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer...