Non-voice/Voice | Hotel Booking Account

7 hours ago

Makati City, National Capital Region, Philippines Sapient Call Center Careers Full time

We are mass hiring Call Center Agents/Customer Service Representatives across our Metro Manila sites

Looking for a ONE DAY HIRING PROCESS? We got you Also, we are open for applicants with NO BPO EXPERIENCE.

Job Responsibilities:

  • Respond to customer inquiries via email, chat, or other communication channels as required.
  • Assist customers in modifying or canceling reservations in accordance with hotel policies.
  • Troubleshoot and resolve problems related to reservations, such as overbookings, incorrect charges, or changes in booking conditions.
  • Promote special deals, packages, and room upgrades to maximize hotel occupancy and revenue.
  • Provide feedback and suggestions for process improvements to enhance the customer experience.

Why Join Us?

  • 30,000 Signing Bonus + 13th and 14th Month Pay
  • Salary Offer: Up to 28,000 (can go higher based on experience)
  • HMO on Day 1 (with up to 3 dependents)
  • Paid Training + 30 Paid Leaves + Allowances + Performance Bonus
  • Weekends Off + Holiday and Overtime Pay
  • 20% Night Differential (Night/Graveyard Shifts)
  • Fast-Track Career Growth for top performers
  • Free Coffee and Biscuits at the office (because work should be enjoyable)
  • Pioneer Accounts (including Non-voice and Easy Accounts)
  • Flexible Shifts (Day, Mid, and Night)

Work-life balance is real here. Join a team that values growth, fun, and making a difference. Whether you're new to customer service or looking to elevate your career, we have a place for you

Ready to take your career to the next level? Let's chat about how you can grow with us—apply today

Job Type: Full-time

Pay: Up to Php28,000.00 per month

Benefits:

  • Additional leave
  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking
  • Paid training
  • Pay raise

Work Location: In person

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