Team Lead for Medical Billing

1 week ago

Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Medical Billing

  • Perform eligibility and benefits verification for treatments, hospitalizations, and procedures.
  • Reviewing patient bills for accuracy and completeness and obtaining any missing information.
  • Following up on unpaid claims within the standard billing cycle timeframe.
  • Calling insurance companies regarding any discrepancy in payments if necessary
  • Identifying and billing secondary or tertiary insurances.

Team Lead

  • Oversees daily operations for all agents delivering high-quality and valued services

  • Conduct training and coaching, including insights and action plans to improve

  • Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols

  • Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports

  • Perform other supervisory tasks as required

Requirements
  • 1 - 2 years BPO experience handling a Healthcare Account
  • at least 6 months experience as a Team lead / supervisor
  • Handled underpayment, overpayment, co-insurance, co-pay, deductible, out-of-pocket pay, claims and other billing concerns, specifically for US HMO
  • Experience handling SNF (Skilled Nursing Facility) is a plus
  • Experience in Medical Billing or Revenue Cycle Management is a plus.
  • Experience in dealing with providers is a plus.
  • Experience in Cash/Payment Posting and Accounts Receivable is an advantage.
  • Good to excellent English communication skills
  • Willing to work onsite in Mandaluyong
  • Amenable working night shifts
Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

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