Senior Production Support Engineer

1 day ago

Pasig, National Capital Region, Philippines CXC Philippines Full time ₱1,200,000 - ₱1,680,000 per year

We are seeking a highly skilled and experienced Senior Production Support Engineer to join our dynamic team. This role is critical in maintaining the stability, availability, and performance of production systems and applications. You will be responsible for diagnosing and resolving technical issues, coordinating with development and infrastructure teams, and ensuring seamless 24/7 operations for mission-critical applications.

Key Responsibilities:

  • Serve as the escalation point for complex production issues affecting business-critical systems.
  • Perform root cause analysis and implement permanent fixes to prevent recurring incidents.
  • Monitor system performance, availability, and capacity using monitoring tools (e.g., Splunk, AppDynamics, Grafana).
  • Manage incident and problem resolution within defined SLAs.
  • Collaborate closely with DevOps, QA, and Engineering teams to deploy new features and enhancements with minimal risk.
  • Participate in on-call rotation and provide after-hours support as needed.
  • Create and maintain documentation for runbooks, procedures, and incident postmortems.
  • Drive continuous improvement by identifying automation opportunities and process enhancements.

Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • 5+ years of experience in application or production support in a high-availability environment.
  • Strong proficiency in Linux/Unix, SQL, scripting (Shell/Python), and cloud platforms (AWS/Azure).
  • Experience with ITIL practices and tools such as ServiceNow, Jira, or similar.
  • Excellent troubleshooting, communication, and analytical skills.

Job Types: Full-time, Fixed term

Contract length: 12 months

Pay: Php100, Php140,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Work from home

Experience:

  • production support/application support: 5 years (Required)

Work Location: In person

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