TCPWave Subject Matter Expert

2 days ago

Philippines Chubb Full time ₱1,200,000 - ₱1,500,000 per year
Description

We are looking for an experienced TCPWave Subject Matter Expert to join our team. The ideal candidate will have extensive expertise in TCPWave's DNS, DHCP, and IPAM technologies and a demonstrated ability to lead and support implementations in large enterprise environments. This role will focus on providing expert-level guidance, troubleshooting complex issues, and driving improvements and best practices in DNS, DHCP, and IP address management.

Key Responsibilities:

  • Expert Troubleshooting: Serve as the primary resource for complex troubleshooting related to TCPWave technologies, ensuring quick resolution of issues and minimizing impact on business operations.
  • Implementation Support: Lead the implementation of TCPWave DNS, DHCP, and IPAM solutions, collaborating with cross-functional teams to ensure successful deployment and integration with existing systems.
  • Training and Development: Conduct training sessions and workshops for operational teams on TCPWave technologies, enhancing their skills and expertise.
  • Governance and Standards: Maintain and enforce governance on infrastructure standards and policies for DNS, DHCP, and IPAM, ensuring compliance and operational excellence.
  • Process Improvement: Analyze existing processes and workflows, recommending and executing improvements to enhance efficiency and reliability of IP address management and related services.
  • Documentation: Develop and maintain comprehensive documentation, including standard operating procedures (SOPs), playbooks, and best practice guides for TCPWave implementations.
  • Stakeholder Engagement: Engage with stakeholders and cross-functional teams to gather requirements and provide guidance on technology integration and best practices.
  • Collaboration with IT Teams: Work closely with Site Reliability Engineering (SRE) and Network Operations teams to automate manual operational tasks, improving service delivery and response times.
Qualifications

Qualifications:

  • Minimum of 7 – 10 years of experience in DNS, DHCP, and IPAM technologies, with a focus on TCPWave solutions.
  • Proven expertise in the deployment and management of TCPWave platforms in large-scale enterprise environments.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues effectively.
  • Experience with scripting and automation tools is a plus, particularly related to DNS and IPAM management.
  • Exceptional communication skills, with the ability to convey technical information clearly to both technical and non-technical audiences.
  • Detail-oriented with excellent organizational skills, capable of managing multiple projects and priorities effectively.
  • Relevant certifications in networking or TCPWave technologies are highly desirable.

Benefits:

  • Retirement benefits
  • Day 1 HMO + 2 free dependents upon regularization

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