Office Admin Manager

Are you Robert Walters?

Robert Walters specialises in permanent, contract and temporary recruitment across all industry sectors and at all levels of seniority, offering a comprehensive service in each, managing the careers of the highest calibre candidates. Robert Walters' blue-chip client base ranges across leading investment banks, multi-national corporations, smaller enterprises and business start-ups, covering all market sectors. With offices spanning five continents, Robert Walters is able to offer a truly global recruitment service to both clients and candidates alike.

Scope of Role
Reporting to the Country Head of the Manila office, the HR & Admin Manager position is pivotal in the management of a highly efficient and resourceful office. This position will support the growth and development of the Manila office.

Responsibilities Include But Are Not Limited To
HR & Payroll Requirements

• Administer, manage and oversee HR operations, including people administration, company and statutory benefits processing, HR inquiries and payroll operational services
• Collaborate with HR Shared Services Senior Manager to align shared services strategy with overall business goals
• Lead, mentor, and develop a team of HR and Admin professionals, ensuring operational excellence.
• Handle complex employee issues and administration grievances, providing resolutions in a timely manner.
• Ensure all internal and external audit controls are applied, managed, and maintained and that all audit findings are completed, and any outstanding action points are satisfied in full by the final audit due date.
• Handling HR induction for new staff
• Coordinating with external vendor on visa and work permit applications & renewals
• Collaboration with HRBP in updating and implementing any organizational changes and issuance of HR-related documents
• HR initiatives implementation as guided by Senior HR Business Partner
• Involvement in Comp & Benefits review
• In partnership with Senior HR Business Partner, drive initiatives in employee benefits and the appraisal cycle
• Stakeholder management

Employee Relations

• Serve as the primary HR advisor to line managers on managing performance issues, resolving conflicts, administering disciplinary actions, and facilitating employee onboarding and exit procedures.
• Partner with the HRBP team to conduct thorough investigations into employee grievances, client-related escalations impacting employees, and disciplinary matters.
• Ensure adherence to local labour laws and internal HR policies, collaborating closely with HRBP and Legal teams for compliance and risk mitigation.
• Generate reports and perform data analysis to provide leadership with actionable insights on labour-related risks, retention trends, and employee engagement.

Office Administration

• Renewing recruitment license and other government local office compliance (permits, audits, renewal)
• Preparing and filing relevant documents/reports according to requirement of Department of Employment
• Renewing staff annual medical insurance
• Performing ad-hoc duties as and when required
• General office administration requirements including local IT services (with support from SEA IT service team)
• Company assets control and purchase
• Managing team of administration staff
• Overall office and vendor management
• Minimum 8 years working in a commercial/corporate environment.
• Experience working in multi-cultural environment and recruitment agency is an advantage
• Possess strong oral and written communication skills in English.
• Mature with high level of confidentiality
• Result oriented and high attention to details
• High interpersonal skills
• Demonstrated ability to be flexible, exercise initiative, develop systems, maintain records and meet deadlines with reliability.
• Demonstrated problem solving skills.
• Confident and resourceful in approach.

Other duties which are reasonably within the capabilities of a staff member in this position may need to be performed from time to time, in addition to or instead of the above duties

Knowledge, Skills, Experience And Qualification

• Minimum 8 years working in a commercial/corporate environment.
• Experience working in multi-cultural environment and recruitment agency is an advantage
• Possess strong oral and written communication skills in English.
• Mature with high level of confidentiality
• Result oriented and high attention to details
• High interpersonal skills
• Demonstrated ability to be flexible, exercise initiative, develop systems, maintain records and meet deadlines with reliability.
• Demonstrated problem solving skills.
• Confident and resourceful in approach.

Key Focus
Results Driven
Has a belief in own ability to achieve success in changing situations which is recognized and filtered down to positively impact their team. Demonstrates entrepreneurial spirit and thinking capability to create revenue for Robert Walters. Understands that new business is a vital key to sustainability and continually thinks of new and innovative ways to source new clients and candidates. Understands the importance of differential competitive advantage and seeks to establish new creative opportunities, ideas, solutions and different ways of doing things, achieving business objectives. Consistently overachieve on all targets and motivates team to hit targets.

People Focus
Is an inspirational and exemplary leader that sets a precedent for others to follow. Promotes team organization by ensuring own work is done efficiently and effectively using core RW processes and procedures. Has a good awareness of other motivational preferences and styles and drives to get the most out of team members. Utilises appraisals to challenge and develop their team and build future leaders. Monitors team's progress closely and is able to offer sound advice and guidance on the full Consultant role. Recognize role as mentor and uses skills to develop and inspire others by providing appropriate and effective support, giving clear, honest and constructive feedback. Able to confidently deal with underperformance in a timely way.

Self-Management
Shows commitment to and aligns own behavior with the objectives, goals, values and culture of RW in a way that inspires others to follow their direction. Stands back from day-to-day and thinks laterally to out-maneuver obstacles. Able to align day-to-day plans with the long term goals of Robert Walters. Considers long term constraints and opportunities which might impact business performance. Emulates an open, honest and transparent management style. Open to learning opportunities, with a willingness to encounter new experiences and situations in order to progress. Takes personal responsibility for own growth. Able to adapt in a dynamic business environment

Creative Problem Solving
Able to generate a multitude of value-add ideas for client and candidate entertainment. Is able to create greater value and competitive advantage through innovative thinking. Reviews effects of decisions in order to monitor progress against objectives and desired outcomes. Is a logical thinker and able to identify alternative solutions which may be more effective. Thinks through situations to achieve appropriate solutions. Confidently deals with all challenges and able to maintain focus. Able to apply knowledge of past situations/trends as relevant to new environment and also questions their validity where appropriate. Identify opportunities for developing new or improved products, processes or services and takes appropriate action.

As a Disability Confident Employer, Robert Walters is committed to offering a fully inclusive and accessible recruitment process to all candidates. If you require any accommodations or adjustments as a result of a disability, impairment or health condition, please do not hesitate to let me know.

Robert Walters - Global Talent Solutions
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