AVP, Service Assurance Head

2 weeks ago

Manila, National Capital Region, Philippines GCash Full time ₱104,000 - ₱130,878 per year

Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today

Core Responsibilities

  • Service Assurance Leadership: Define and lead the IT Service Assurance strategy, aligning frameworks and practices with industry standards (e.g., ITIL, ISO Act as a trusted advisor to senior leadership on service risks, performance, and improvement opportunities.
  • Service Level & Partner Reliability: Drive consistent achievement of SLAs and key performance indicators (KPIs), ensuring services meet or exceed commitments. Partner with internal teams and external providers to enhance service reliability and address chronic issues.
  • Service Readiness & Transition: Lead the service readiness function to ensure new services and products are operationally supportable, resilient, and ready for launch. Drive seamless collaboration between product, technology, and operations teams to minimize post-launch issues.
  • Fund Loss & Risk Management: Establish and mature a framework for the detection, assessment, and mitigation of fund loss and financial risk across IT services. Partner with Risk, Security, and Finance teams to address vulnerabilities and ensure timely remediation.
  • Quality Management & Governance: Implement a robust quality assurance and governance model across IT operations. Lead audits, compliance reviews, and continuous improvement initiatives to strengthen service reliability and ensure adherence to internal and external regulations.
  • Stakeholder Engagement: Build strong, collaborative relationships with senior and executive stakeholders across Business, Technology, and Risk functions. Provide transparent reporting on service assurance performance, risks, and strategic initiatives.

What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package

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