Driver Training Lead

1 day ago

Pasig, National Capital Region, Philippines Grab Full time $40,000 - $60,000 per year

Get to Know the Team

The Regional Driver Operations Center of Excellence is a dynamic team dedicated to managing and enhancing backend services for driver-partners across Southeast Asia. Our Regional COE - Training Team plays a pivotal role in empowering driver-partners by designing and delivering impactful training programs that elevate service quality and strengthen our reputation.

Get to know the Role

As a Training Lead, you will spearhead initiatives to create and deliver high-quality training programs that ensure driver-partners excel in their roles. Your leadership will directly contribute to improving driver performance, knowledge retention, and service excellence.

The Day-to-day Activities

  • Design and Develop Training Modules: Lead the creation and enhancement of training materials tailored to new and existing driver-partners.
  • Evaluate Training Effectiveness: Implement knowledge checks and assessments to measure the impact of training programs.
  • Drive Continuous Improvement: Refine training quality parameters to align with desired outcomes and identify areas for improvement in design and methodology.
  • Collaborate Across Teams: Work closely with departments like Marketing, Driver Operations, and Planning & Analysis to identify training needs and opportunities.
  • Support Regional Teams: Assist country training leads in evaluating driver quality results and achieving performance targets.
  • Vendor Management: Oversee third-party vendor performance and handle escalations within the training process.
  • Set and Achieve Milestones: Establish, track, and report progress for all supported markets.

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