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Network and Communications Center Operations Manager
2 weeks ago
At JTI we celebrate differences, and everyone truly belongs.
46,000 people from all over the world
are continuously building their unique success story with us.
83% of employees feel happy
working at JTI.
To make a difference with us, all you need to do is bring your
human best.
What will your story be? Apply now
Learn more
Reporting to NCC Operations Team Manager
Duty Post GBS Manila - Mckinley West, Taguig City
Application Duration 02-Sep-25 to 16-Sep-25
Network and Communications Center Operations Manager
This is a hands-on, senior-level technical role focused on maintaining the health and performance of JTI's global network and communications infrastructure — including WAN, LAN, remote access, unified communications, and video conferencing.
You will not be implementing solutions directly, but you will be responsible for managing incidents, validating operational readiness, and coordinating with global service providers. This role is critical to ensuring business continuity and service reliability across JTI's digital world.
As a NCC Operations Manager, you will
- Monitor and manage the performance of global network services, ensuring maximum uptime and stability.
- Lead incident, problem, and change management processes using ServiceNow and ITSM frameworks.
- Coordinate with external vendors (e.g., Orange, Cisco, Fortinet) to resolve issues and ensure SLA compliance.
- Validate operational readiness of new services and changes before deployment (read-only access only).
- Communicate effectively with internal partners and act as the partner concern point for critical service issues.
- Handle vendor management challenges with critical communication and grit, especially with managed service providers.
- Forecast capacity needs and supervise usage trends to support infrastructure planning.
- Work night shifts with flexible hours between 7 00 PM and 6 00 AM Manila time, Monday to Friday.
Who Are We Looking For
Education
Bachelor's degree in Information Technology, Computer Engineering, or a related field.
Work Experience
Minimum of
5 years of senior-level experience
in
network operations
or
telecom infrastructure
, ideally within a multinational or FMCG environment.
Language Skills
Proficient in English (both written and verbal), with good communication skills for global coordination and vendor management.
Technical Skills
- Hands-on experience with FortiGate, Cisco IOS, F5 Big IP, and Ivanti Pulse Secure
- Solid understanding of ITSM processes and ServiceNow
- Certifications (e.g., CCNA, Fortinet NSE4+, PMP) are a plus, but not required
- No implementation work — candidates must be comfortable with read-only access
Functional & Leadership Skills
- Demonstrable experience in incident and change management
- Strong vendor management and partner coordination skills
- Ability to work independently and balance multiple priorities under pressure
- Analytical mentality with a focus on service reliability and operational excellence
- Must be night-shift ready, with flexibility between 7 PM and 6 AM, Monday to Friday.
Are you ready to join us? Build your success story at JTI. Apply now
Next Steps
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
