Senior Service Delivery Manager
2 days ago
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Partnering with Business Development to leverage and expand new business from client(s)
- Maintain and grow revenue of program(s); responsible for profitability, including revenue, margins, billing, seat utilization, and retention
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis, and/or keen observations that would impact the bottom line.
- Provide leadership and guidance to direct reports to ensure consistent administration of the company policies and standards; define and implement any corrective actions needed to meet operational performance
- Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations.
- Have a thorough understanding of the various system tools and operational procedures utilized within the program.
- Collaborate with stakeholders regularly for changes on promotions and updates; and
- Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers.
- Conduct regular one-on-ones with direct reports to review individual and team performance and offer ongoing developmental support
- Host Business reviews regularly, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), and ensure that customer, operational, and capacity requirements are addressed
- Participate in opportunity review calls for new business and facilitate site visits from potential clients, keep up to date through trade shows, industry events, and related activities
- Participate in cross-functional meetings to review information received from operational support
- functions - Training, HR, Quality, WFM, Recruitment, and partner to define action plans that resolve
- issues and drive continuous improvement
- Create a positive work environment through employee engagement; resolve employee relations issues in a professional and timely manner
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Service Delivery Manager
2 days ago
Antipolo City, Calabarzon, Philippines Intelegencia Full time ₱780,000 per yearWe are seeking highly driven and experienced Service Delivery Managers to join our dynamic eCommerce operations team. In this key leadership role, you will oversee multiple accounts and large teams, ensuring optimal service delivery and client satisfaction within a fast-paced BPO environment. If you have a strong background in customer service, back-office...
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Senior Workforce Manager
4 days ago
Antipolo City, Calabarzon, Philippines Senior Accountant Netsuite Full time ₱216,000 - ₱2,160,000 per yearDo you have what it takes to become a Senior Workforce Manager?What is it we're looking for? Since this is a Managerial post, we need someone who is seasoned, someone with leadership and organizational skills, to even call themselves one. If you have been managing people and teams in a Workforce Manager post for at least 3 years, then it's you we are...
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Senior Account Manager
4 days ago
Antipolo City, Calabarzon, Philippines RedBalloon Creatives, Inc. Full time $80,000 - $120,000 per yearRole PurposeThe Senior Account Manager (SAM) plays a key leadership role in managing day-to-day client relationships, overseeing campaign execution, and ensuring alignment between client needs and agency capabilities.In a full-service setup, the SAM serves as the bridge between clients and the agency's Creative, Digital, Strategy, and Production teams,...
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Courier rider
2 weeks ago
Paranaque City, Calabarzon, Philippines Golden Delivery Service Corp. Full time ₱41,600 per yearKey ResponsibilitiesPackage Handling: Loading, unloading, and securing packages to prevent damage during transit.Delivery Management: Following predefined routes and time schedules for efficient delivery.Customer Interaction: Providing professional and friendly customer service, answering inquiries, and resolving complaints.Record Keeping: Accurately...
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Branch Supervisor
4 days ago
Paranaque City, Calabarzon, Philippines Golden Delivery Service Corp. Full time ₱300,000 - ₱360,000 per yearOperations Management:Oversee all daily logistics activities, including shipping, receiving, and distribution, to ensure timely and accurate product movement.Staff Management:Manage and schedule delivery personnel, assign tasks, and monitor their performance to ensure operations run smoothly.Route and Inventory Management:Prepare daily delivery routes,...
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Delivery Helper
1 week ago
Antipolo City, Calabarzon, Philippines Innovention Food Resources, Inc. Full time ₱150,000 - ₱250,000 per yearAssists the driver with the delivery of goods to various clients/customersLoad and unload these goods from the delivery vehiclesCheck the items for deliveriesMaintains accurate records and reports of deliveriesObtaining customers' signatures as an acknowledgment of having received the delivered itemsReporting all delivery related concerns to immediate...
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Delivery Rider
4 days ago
Antipolo City, Calabarzon, Philippines Gate Security Services Full time ₱160,000 per yearClarifying your scheduled and anticipated deliveries before each shift begins.Fetching, checking, and signing for parcels at their respective collection points.Taking special care to load the parcels into your bag or vehicle in a safe manner.Devising and choosing the most effective routes.Transporting items to drop-off points.Answering recipients' questions...
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Delivery Driver
4 days ago
Paranaque City, Calabarzon, Philippines Helpro Service Cooperative Full time ₱114,162 - ₱228,324 per yearDELIVERY ITEM : NISSIN BISCUITS6 WHEELS50 ALLOWANCE PER DAYFAMILIAR OF GOOGLE MAP OR WAZE UPFAMILIAR IN NCR AREAWITH SSS,PAGIBIG,PHILHEALTH,TINNBI OR POLICE CLEARANCECAN START ASAPKindly contact Chat me on myFB: HR Jaja FB: HR Jah SUBJECT; POSITION_LAST NAME/AGE/CP#/LOCATIONSend your CV/RESUME to or Job Type: Full-timePay: Up to Php19,027.29 per...
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Delivery Customer Service Specialist
2 days ago
Lipa City, Calabarzon, Philippines Suy Sing Commercial Corporation Full time ₱150,000 - ₱250,000 per yearOverall purpose:To coordinate with sales, customers, & delivery personnel to provide timely feedback and increase customer satisfaction with our delivery service.Major responsibilities:Monitors delivery trucks to ensure on time arrival to customerProvide feedback and solution to customer complaints on late delivery, short packing, short delivery, wrong...
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cod admin
2 days ago
Paranaque City, Calabarzon, Philippines Golden Delivery Service Corp. Full time ₱150,000 - ₱250,000 per yearJob Description:We are looking for a reliable and detail-oriented COD Admin to join our team. The COD Admin will be responsible for handling day-to-day cash-on-delivery (COD) transactions, monitoring rider collections, preparing reports, and assisting in administrative tasks to ensure smooth branch operations.Responsibilities:Monitor and reconcile riders'...