Program Lead

5 days ago

Angeles City, Central Luzon, Philippines codeCampus Full time $70,000 - $120,000 per year

Job Description Summary:

The Program Leader is responsible for overseeing and supporting Instructors within specified regions and shared training tasks, ensuring the quality and effectiveness of our programs. This role involves conducting observations, providing training, and maintaining positive relationships with site staff and supervisors.

Hours: This is a full-time position, Monday through Friday from 9:00am - 5:00pm. Must be available to work outside these hours as needed.

Responsibilities:

Area Specific Responsibilities:

On-Site Observations:Conduct regular on-site observations of Instructors within specified region(s) - Los Angeles, Lynwood, Lawndale, Rosemead, and surrounding areasDocument observations and submit reports to the Training Coordinator.Share feedback with Instructors and provide continued training as needed.Relationship Building:Build positive relationships with site staff and supervisors.Seek out feedback from site staff/supervisors to help determine where additional training is needed.New Staff Support:Attend the first day(s) of new staff's instructional shift(s) to help them get things running smoothly.Ensure Instructors' curriculum trackers are updated regularly.Quality Control:Assist with ensuring overall quality control of our programs in the area.Be professional, courteous, and customer-focused when interacting with site supervisors and other school-level staff.

Shared Responsibilities:

Training New Hires:Conduct virtual onboarding calls to introduce new hires to the curriculum, set up classrooms in codeCampus, and introduce them to necessary technology and tools.Send follow-up emails after onboarding calls, detailing all steps covered and including links to necessary downloads.Ongoing Training:Conduct training sessions virtually and in person.Assist with training and curriculum questionsEscalate any sensitive situations to the Training Coordinator.Assist with the continued development of training resources and materials.Substitute Teaching:Step in to substitute at sites in the area as needed.Hiring Support:Conduct interviews for prospective hires to ensure a thorough and rigorous selection process.Additional duties as assigned. Job Qualifications

Education, Experience, and Technical Skills:

Minimum of 1 year of in-class instructional experience or equivalent experience in an educational setting.Proficient in using communication platforms and educational technology.Strong knowledge of Google Suite and familiarity with training software.Ability to quickly learn and adapt to new software and technology tools.

Organizational and Communication Skills:

Excellent organizational and time management skills.Attention to detail in managing schedules, performance tracking, and documentation.Proven ability to conduct effective training sessions and provide constructive feedback.Strong verbal and written communication skills.Effectively communicate, coordinate, and relay information between instructors, site staff, and supervisors.

Problem-solving, Interpersonal Skills, and Additional Attributes:

Ability to anticipate instructional and performance issues and proactively find solutions.Strong analytical skills for tracking and managing instructor performance and curriculum updates.Resourceful in handling unexpected changes and challenges in program delivery.Experience in training and supporting staff in educational and organizational tasks.Ability to participate in recruitment activities, including conducting interviews.Reliable, proactive, and self-motivated with a commitment to continuous improvement.Adaptable and open to feedback with a willingness to learn and grow.Ability to handle multiple tasks and deadlines in a dynamic environment.

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