CSR | Open for all

3 days ago

Maybunga Metro Manila, Philippines Top Alliance Full time ₱200,000 - ₱250,000 per year
Job Description:

We are looking for enthusiastic and detail-oriented individuals to join our customer support team as Non-Voice Customer Service Representatives. The role involves handling customer queries and concerns through email, chat, and other online communication channels — with a focus on delivering excellent customer experience and ensuring quick resolution of issues.


Key Responsibilities:
  • Handle customer inquiries via email, live chat, and web forms.
  • Provide accurate information and timely resolutions to customer issues.
  • Maintain records of customer interactions and transactions.
  • Coordinate with internal teams to resolve complex issues.
  • Follow communication procedures, guidelines, and policies.
  • Meet daily/weekly performance metrics such as response time, accuracy, and customer satisfaction.

Required Skills & Qualifications:
  • Open for high school, SHS,College graduate
  • Experience: Freshers and experienced candidates are welcome.

  • Skills:

  • Good written English communication skills.

  • Basic computer knowledge and typing speed (minimum 30–35 WPM preferred).
  • Problem-solving and multitasking abilities.
  • Ability to work in rotational shifts if required.
  • Customer-focused mindset and patience while handling queries.

Benefits:
  • Competitive salary and performance incentives.
  • Paid training and development opportunities.
  • Friendly and inclusive work environment.
  • Growth and career advancement opportunities.

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