Lead-Maximo Application

2 days ago

EDC Rockwell Business Center Tower, Philippines Energy Development Corporation Full time ₱100,000 - ₱120,000 per year
Unleash your energy within Be a part of the EDC Team

1.  Service Level Management

  • Ensures that all requests for support are dealt with according to agreed service levels, standards and procedures

  • Reviews service delivery and operations to ensure that agreed targets are met

  • Identifies opportunities to improve service delivery

  • Maintains the service catalog, service portfolio, knowledgebase, business process blueprints, service processes and other documentation and ensures they are updated

  • Ensures timely renewal of application licenses/subscription and compliance with corresponding license agreement

2.  Application Maintenance and Operations

  • Performs ticket trend analysis to identify recurring issues, takes the lead in determining the root cause/s, and manages implementation of enhancements to prevent reoccurrence

  • Tracks system performance and proactively address potential issues

  • Identifies opportunities for process and performance optimization to ensure efficient system operation

  • Administers and maintains the Maximo system ensuring it is available, reliable and performing optimally 

  • Ensures information security, regulatory requirements and statutory compliance are upheld within Maximo environment at all times 

  • Authorizes and monitors access to the Maximo application

  • Accepts newly completed enhancements, modules, or features and ensures that they meet defined criteria upon release to operations

  • Manages application of system upgrades, corrections and patches  as needed

  • Manages the development, implementation and testing of business continuity and disaster recovery plans

  • Reviews capacity and performance reports and advises on the appropriate action to rectify the issues

  • Maintains detailed documentation of Maximo configurations, processes, and changes

  • Maintains integrity and accuracy of data within the application

 

3.  Integration

  • Ensures integration within the Maximo landscape and across integrated  systems operate effectively

 

4.  Change Management

  • Manages the lifecycle of change requests including scoping, requirements gathering and prioritization activities

  • Endorses to Architecture and Solutions Team potential projects

  • Ensures adherence to standards and consistent execution of the change management process

  • Systematically controls changes and maintains the integrity, coherence and traceability of the changes throughout the system

 

5.  Training

  • Provides guidance or training to users as necessary

6.  Vendor Management

  • Manages the delivery of Application Management Services (AMS) and ensures that service is monitored effectively and that identified actions to maintain or improve levels of service are implemented

  • Validates support activities and ensures optimized utilization of the AMS

  • Engages proactively and collaboratively with suppliers to resolve incidents, problems and/or unsatisfactory performance 

  • Monitors supplier performance, customer satisfaction, adherence to defined standards and procedures, and compliance with contract terms

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