Service Delivery Lead

2 weeks ago

Manila Manulife Business Processing Services, Philippines Manulife Full time ₱600,000 - ₱1,200,000 per year

We're looking for a Service Delivery Lead (GOCC Data Office) to join our team at MBPS. The Technical Lead for the Data Office Engineer team will be responsible for overseeing Level 1 troubleshooting tasks and serving as the escalation point to Level 2. This role is integral to maintaining the efficiency and effectiveness of our data operations, ensuring that any issues are promptly addressed and escalated when necessary. This position supports the broader departmental function by ensuring data reliability and supporting seamless operations.

Position Responsibilities: 

  • Lead and mentor a team of data engineers, providing technical guidance.
  • Coordinate with project managers and stakeholders on data strategy and timelines.
  • Design and maintain scalable data pipelines and ETL processes.
  • Implement data architecture to support warehousing, analytics, and reporting.
  • Optimize data processes for performance and cost-effectiveness, ensuring quality.

Required Qualifications: 

  • 3-5 years of data engineering experience, with a proven track record in leadership or mentoring roles.
  • Proficient in Python, Java, or Scala and experienced with ETL tools and data pipelines (e.g., Apache Airflow, Spark). Hands-on experience with cloud platforms (AWS, Azure, Google Cloud) and data warehousing (Snowflake, Redshift, BigQuery).
  • Bachelor's degree in Computer Science, IT, or related field; Master's degree is a plus.
  • Relevant certifications such as Azure Certified Data Fundamentals or equivalent are preferred.

Preferred Qualifications: 

  • A proactive and detail-oriented individual.
  • Strong communication and interpersonal skills to effectively work with team members and stakeholders.
  • Ability to lead and mentor junior team members.
  • Adaptable to a fast-paced environment and open to learning new technologies.

When you join our team: 

  • We'll empower you to learn and grow the career you want. 
  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
  • As part of our global team, we'll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement

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