Process Associate, GBS Operations

2 days ago

Pasig, National Capital Region, Philippines APL Logistics Full time ₱200,000 - ₱250,000 per year
Description

This position is responsible to deliver APLL commitment to key customers, in meeting day to day operations requirements of the customers. The position is to ensure documentation requirements of the customers are complied in a timely, accurate and complete manner.



Responsibilities
  • Ensure and monitor customers' requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile in to comply to customers and vendors requirements. 
  • Ensure vendors documents to customers are delivered in a timely, accurate and complete manner. 
  • Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery. 
  • Execute and adhere to customers' service requirements based on Documentation Instructions of the LPs. 
  • Problem Resolution – ensure issues are tackled immediately and escalate to Supervisors when there is potential costs impact.
  • Continuously intensify relationships in order to maintain and protect customers. 
  • Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfaction.
  • Ensure customers' reports are timely and accurate. 
Qualifications
  • Must have completed a bachelor's degree (specify if there is a specific degree needed)
  • Excellent written and oral English communication skills 
  • Proven effective listening skills 
  • Demonstrated ability to work in a global team and matrixed environment 
  • Strong Microsoft office tools experience 
  • Ability to thrive in a fast-paced environment and have a positive attitude 
  • Ability to manage and prioritize multiple tasks 
  • Background experience working in a supply chain and logistics environment and/or shared services/captive business set-up is preferred

  • Process Expert, GBS Operations

    1 week ago

    Pasig, National Capital Region, Philippines APLL External Career Site Full time ₱600,000 - ₱1,200,000 per year

    Process Expert, GBS Operations is a back-bone member in a documentation and production team. This position is responsible for handling more challenging work in logistics documentation, which includes but not limited to new hire mentoring, new requirement implementation, reports management, process improvement, and super back-up in the team etc.

  • Senior Manager, GBS Operations

    1 week ago

    Pasig, National Capital Region, Philippines APLL External Career Site Full time ₱1,500,000 - ₱2,500,000 per year

    The Senior Manager, GBS Operations is responsible in the overall planning, delivery, and execution of origin and destination processes in Global Business Services – Philippines based on migrated tasks.    This position requires strong leadership as he/she will manage team supervisors and leaders, analysts and document representatives and provide...

  • Process Expert, GBS Operations

    1 week ago

    Pasig, National Capital Region, Philippines APL Logistics Ltd Full time ₱400,000 - ₱800,000 per year

    Job DescriptionProcess Expert, GBS Operations is a back-bone member in a documentation and production team. This position is responsible for handling more challenging work in logistics documentation, which includes but not limited to new hire mentoring, new requirement implementation, reports management, process improvement, and super back-up in the team...

  • Specialist, GBS Service Quality

    1 week ago

    Pasig, National Capital Region, Philippines APL Logistics Ltd Full time ₱60,000 - ₱120,000 per year

    Job DescriptionJob PurposeThis position ensures efficient, effective and optimal use of processes, applications, and communication to ensure service excellence within the company. The role will work closely with APLL functional teams and will focus on implementation of new processes as well as analyzing current processes to identify and implement efficiency...

  • Specialist, GBS Service Quality

    2 days ago

    Pasig, National Capital Region, Philippines APL Logistics Full time ₱1,200,000 - ₱2,400,000 per year

    DescriptionJob PurposeThis position ensures efficient, effective and optimal use of processes, applications, and communication to ensure service excellence within the company. The role will work closely with APLL functional teams and will focus on implementation of new processes as well as analyzing current processes to identify and implement efficiency and...

  • Process Associate, GBS Operations

    2 days ago

    Pasig, National Capital Region, Philippines APL Logistics Full time ₱200,000 - ₱250,000 per year

    DescriptionThis position is responsible to deliver data services, either Data Quality Analytics (DQA) or Data Guaranteed (DG), as per agreed scope and service level with customer.ResponsibilitiesCompletes timely, weekly & monthly DQA related reports so that customer can attain supply chain information more conveniently and efficiently.Supports in closing the...

  • Specialist, GBS Service Quality

    1 week ago

    Pasig, National Capital Region, Philippines APL Logistics Full time ₱900,000 - ₱1,200,000 per year

    Job PurposeThis position ensures efficient, effective and optimal use of processes, applications, and communication to ensure service excellence within the company. The role will work closely with APLL functional teams and will focus on implementation of new processes as well as analyzing current processes to identify and implement efficiency and service...

  • Specialist, GBS Service Quality

    1 week ago

    Pasig, National Capital Region, Philippines APLL External Career Site Full time ₱900,000 - ₱1,200,000 per year

    Job PurposeThis position ensures efficient, effective and optimal use of processes, applications, and communication to ensure service excellence within the company. The role will work closely with APLL functional teams and will focus on implementation of new processes as well as analyzing current processes to identify and implement efficiency and service...

  • Process Associate, GBS Operations

    1 week ago

    Pasig, National Capital Region, Philippines APL Logistics Ltd Full time ₱250,000 - ₱500,000 per year

    Job DescriptionThis position is responsible to deliver APLL commitment to key customers, in meeting day to day operations requirements of the customers. The position is to ensure documentation requirements of the customers are complied in a timely, accurate and complete manner.ResponsibilitiesEnsure and monitor customers' requirements are documented,...

  • Process Expert, GBS Operations,

    2 days ago

    Pasig, National Capital Region, Philippines APL Logistics Full time ₱1,500,000 - ₱3,000,000 per year

    DescriptionThis position ensures efficient, effective, and optimal use of processes, applications, and communication to ensure service excellence within the company. The role will work closely with various APLL functional teams and will focus on global profile administration and user access control within various APLL systems including, but not limited to,...